Current jobs related to Business Technical Support Manager - san diego - ESET North America
-
Senior Technical Product Manager
3 weeks ago
San Diego, California, United States Central Business Solutions Full timeJob Title: Senior Technical Product ManagerAt Central Business Solutions, we are seeking a highly skilled Senior Technical Product Manager to join our team. As a key member of our digital product team, you will be responsible for leading the product roadmap and driving the development of innovative solutions that meet the needs of our customers.Key...
-
Technical Desktop Support Specialist
7 days ago
San Diego, California, United States VIA Technical (now Eliassen Group) Full timeJob Title: Desktop Support SpecialistLocation: San Diego, CA (Fully Onsite)Experience: 3+ years of relevant experiencePosition Summary:VIA Technical (now Eliassen Group) is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional desktop support...
-
Technical Support Manager
1 month ago
San Diego, California, United States PracticeTek Full timeJob Title: Technical Support ManagerPracticeTek is seeking a highly skilled Technical Support Manager to oversee the daily operations of our Technical Support department. As a key member of our team, you will provide coaching to our Technical Support members, coordinate the resolution of technical support issues, and utilize creative and critical-thinking...
-
Desktop Support Specialist
2 months ago
San Diego, California, United States VIA Technical Full timeJob Title: Level 5 Desktop Support SpecialistLocation: Fully OnsiteExperience: 10+ years of relevant experiencePosition Summary:VIA Technical, a leading provider of technical services, is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional...
-
San Francisco, California, United States SUPPORT PARENTSGISP Full timeThe Role:As a Technical Product Delivery Manager, Community Support AI at SUPPORT PARENTSGISP, you will play a critical role in ensuring the successful delivery of our AI-powered products. This position requires a unique blend of technical expertise, business acumen, and leadership skills.Key Responsibilities:• Collaborate with cross-functional teams to...
-
Technical Support Management Director
1 week ago
San Diego, California, United States ServiceNow Full timeJob SummaryAs a Technical Support Management Director at ServiceNow, you will be responsible for leading our technical support team to deliver exceptional customer experiences. This role requires a strong background in technical support and service management, with a minimum of 6 years of experience and 3-4 years in a supervisory role.Key Responsibilities*...
-
Desktop Support Specialist
4 weeks ago
San Diego, California, United States VIA Technical Full timeDesktop Support SpecialistVIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a key member of our global End User Services team, you will be responsible for effectively managing the Service Management queues and ensuring the efficient staffing of our 24x5 call center support service.Responsibilities:Manage Service Management...
-
Technical Support Specialist
2 weeks ago
San Diego, California, United States OWN Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Own, a leading data platform trusted by thousands of organizations to protect and activate SaaS data.As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring the availability, security, and...
-
Technical Support Specialist
2 weeks ago
San Diego, California, United States OwnBackup Full timeJob SummaryOwnBackup is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their data is protected and recovered efficiently.Key ResponsibilitiesPartner with customers to understand their technical landscape and goals, then...
-
Desktop Support Specialist
4 weeks ago
San Diego, California, United States VIA Technical Full timeJob Title: Level 5 Desktop Support SpecialistLocation: San Diego, CA (Fully Onsite)Experience: 10+ years of relevant experiencePosition Summary:VIA Technical is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional desktop support to users...
-
Technical Support Specialist
2 weeks ago
San Diego, California, United States ApTask Full timeAbout the Role:The ideal candidate will provide technical support for our clients' IT infrastructure, including hardware and software troubleshooting, installation, and configuration. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key Responsibilities:Install and...
-
Technical Support Specialist
7 days ago
San Diego, California, United States OWN Full timeJob SummaryOwn is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and resolving complex technical issues related to our data protection platform.Key ResponsibilitiesPartner with customers to understand their technical landscape and goals, then...
-
San Francisco, California, United States SUPPORT PARENTSGISP Full timeThe Opportunity:As a Technical Product Delivery Manager, Community Support and AI, you will play a critical role in driving the success of our product development and delivery. You will work closely with cross-functional teams to understand product requirements and priorities, and develop project plans with sprint schedules to ensure timely execution.You...
-
Java Technical Lead
2 weeks ago
San Diego, California, United States PeopleLogic Business Solutions Pvt Ltd Full timeJob Title: Technical LeadPeopleLogic Business Solutions Pvt Ltd is seeking a highly skilled Technical Lead to join our team. As a Technical Lead, you will be responsible for leading our Java development team and ensuring the successful delivery of our projects.Key Responsibilities:Lead and manage a team of Java developers to design, develop, and deploy...
-
Technical Support Specialist
2 weeks ago
San Diego, California, United States OwnBackup Full timeAbout OwnBackupOwnBackup is a leading data platform trusted by thousands of organizations to protect and activate SaaS data, empowering them to ensure the availability, security, and compliance of mission-critical data.Job DescriptionWe are seeking a Technical Support Engineer to join our team in San Diego, CA. As a key member of our support team, you will...
-
Technical Support Supervisor
2 weeks ago
San Diego, California, United States Verve Cloud Full timeJob Title: Technical Support SupervisorVerve Cloud Inc. is a Nationwide cloud-based voice, internet and unified communication service provider. We operate a fault-tolerant and multi-carrier network infrastructure that supports small to enterprise business clients.We are a single source provider offering a full suite of UCaaS services to meet our client's...
-
Technical Business Analyst
6 days ago
San Diego, United States Tietoevry Full timePosition - Technical Business AnalystLocation - Onsite ( San Diego, CA)Duration - 6 months Rate - Competitive Job Description: 6+ years of experience in US healthcare domain, understanding of PBM is value addExperience using Agile software development methodologiesExpertise in Application analysis, Solution analysis, stakeholder managementShould be good in...
-
Technical Support Specialist II
2 weeks ago
San Diego, California, United States QuidelOrtho Full timeThe OpportunityQuidelOrtho, a world-leading in vitro diagnostics company, is seeking a skilled Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions to meet the needs of our customers.Our culture prioritizes employee happiness,...
-
Technical Support Analyst Intern
2 weeks ago
San Diego, California, United States Exact Sciences Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Technical Support Analyst Intern to join our team at Exact Sciences. As a Technical Support Analyst Intern, you will play a critical role in providing exceptional support services to our employees, ensuring their technical needs are met, and helping to drive business success.Key...
-
Technical Product Manager
3 weeks ago
San Diego, California, United States ICW Group Full timeTechnical Product ManagerICW Group is seeking a highly skilled Technical Product Manager to lead the development of our insurance products and services. As a key member of our team, you will be responsible for guiding products from conception to launch, connecting the technical and business worlds, and managing the technical team responsible for handling the...
Business Technical Support Manager
2 months ago
WHO IS ESET:
We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.
WHAT YOU’LL DO:
- Serve as a customer advocate within the organization in order to evolve ESET's products and services and ensure ESET customers and potential customers achieve their goals within the trial, purchase, and renewal phases of all ESET products and services
- Proactively identify and report pain points and market requirements to improve ESET business and enterprise product features, benefits, and value proposition
- Supervise the team to ensure employee, customer, and partner needs are met efficiently and with the highest quality of service
- Monitor and evaluate day-to-day processes and activities including prioritization, work status, service goal reporting, and SLA monitoring
- Respond actively, sensitively, and appropriately to the needs of internal and external concerns
- Assist team members to define, isolate, analyze, and comprehend complex problems, and guide them to creatively and systematically employ all available resources
- Identifies knowledge gaps and arranges training for agent teams in collaboration with other departments
- Provide leadership and guidance to employees in order to achieve department goals as well as organizational goals
- Build brand awareness within both local and digital communities
- Maintain and consistently demonstrate knowledge of company guidelines, processes, practices, and procedures
- Effectively participate in conversations and answer questions related to ESET products and services within both internal and external communities including but not limited to email, forums, and social media outlets
- Respond to and report questions, concerns and requests on a 24x7 basis
- Support other departments as required (process clarification, customer escalations)
- Collaborate with other departments to support and improve Technical Support initiatives
- Develop and implement new processes and procedures to strategically improve call center performance and customer experience
- Oversees escalations to the development team, ensuring trending issues are properly communicated
WHAT YOU’LL DO:
- BA or BS in Business or Technology related field highly desired.
- Minimum (2) years management experience
- 3-5 Experience in leading a team of IT professionals to ensure optimal performance of IT systems and client satisfaction.
- Ability to lead and motivate the team to continue positive performance as well as motivate and implement performance improvement plans for employees not meeting stated goals.
- Knowledge in Recruiting, hiring, and training new technical staff, ensuring a team equipped with the necessary skills and knowledge.
- Comp TIA A+ Certification required, additional certifications highly desired
WHAT WE OFFER:
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Health insurance
- Monthly WFH Stipend
- Life insurance
- Paid time off
- Volunteer Time off opportunities
- Tuition reimbursement
- Vision insurance
- Remote and Hybrid Working environments
