Compliance and Customer Support Supervisor

2 months ago

Beaverton, United States DAT Freight Solutions Full time

About DAT

DATis an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Missouri, and Bangalore, India. For additional information, see www.DAT.com/company.

Application Deadline: 11/8/2024

The Opportunity

DAT is looking for a Compliance Supervisor to join our Product Support team in Beaverton, OR.

Candidate profile

  • Hands-on, engaged, and responsive leadership skills.
  • Proactively seeks ways to streamline systems, gain efficiencies, and implement and document process improvements.
  • Steeped in technology, and experienced in software product support.
  • Actively fosters a positive, teamwork oriented environment.

What You'll Do

  • Supervise and grow a team of agents focused on providing fraud prevention and investigation.
  • Ensure that DAT has the right people, tools, and processes to create a world-class compliance organization.
  • Guide consistent service delivery, meeting service levels and preventing customers from using competitor products.
  • Accurately document compliance and support procedures, and help create resourceful knowledge base and help center articles.
  • Maintain accurate tracking and documentation. Specifically, customer satisfaction surveys, performance monitoring, call tracking management, performance improvement initiatives, and time and attendance records.
  • Monitor and manage backlogs through set SLA's, communicate and resolve issues, coordinate escalations between groups.
  • Support successful product launches through supportability testing and documentation.
  • Build solid relationships with key stakeholders; be seen as a resource regarding fraud prevention and carrier qualifications, representing DAT at trade events and online.

The Skills and Experience You'll Bring

  • 2+ overall years of experience in regulatory compliance.
  • Minimum 2 years of experience supervising a high-performance support organization in a call center environment.
  • Highly experienced with customer communication, including phone and email, social media, and developing educational materials.
  • Strong background in technology; comfortable translating technical details for non-technical audiences.
  • Demonstrated experience improving systems; always striving to improve processes.
  • Salesforce, One Pass experience a major plus.
  • Associates degree; high school degree considered.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

  • Medical, Dental, Vision, Life, and AD&D insurance
  • Parental Leave
  • Up to 20 days of paid time off starting in year one
  • An additional 10 holidays of paid time off per calendar year
  • 401k matching (immediately vested)
  • Employee Stock Purchase Plan
  • Short- and Long-term disability sick leave
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Free TriMet transit pass (Beaverton Office)
  • Competitive salary and benefits package
  • Work on impactful projects in a cutting-edge environment
  • Collaborative and supportive team culture
  • Opportunity to make a real difference in the trucking industry
  • Employee Resource Groups

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

#LI-DR1

  • Compliance and Customer Support Leadership Position

    1 month ago

    Beaverton, Oregon, United States DAT Freight Solutions Full time

    About DAT Freight SolutionsDAT Freight Solutions is a pioneering employer of choice in the logistics industry, with a 45-year track record of innovation and excellence. Our cutting-edge software solutions serve millions of customers daily, empowering them to make informed business decisions and drive profitability.As a leading marketplace operator in North...

  • Compliance and Customer Support Team Lead

    1 month ago

    Beaverton, Oregon, United States DAT Freight Solutions Full time

    About DAT Freight SolutionsWe are an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years.As a Compliance Supervisor, you will play a crucial role in ensuring that our company has the right people, tools, and processes to create a...

  • Customer Support and Success Specialist

    3 weeks ago

    Beaverton, United States Fortive Corporation Full time

    As part of the Tektronix Customer-First strategic pillar, the Customer Support and Success (CSS) Specialist role, as oftentimes the first contact a customer has with Tektronix, is critical. This role enables high customer retention and is a key influencer of purchasing decisions. As a CSS, you are responsible for ensuring highest quality customer...

  • GSOC Supervisor 1

    10 hours ago

    Beaverton, United States Inter-Con Security Full time

    Job Details Job Location Beaverton (18759) - Beaverton, OR Position Type Full Time   Salary Range $33.00 - $34.00 Hourly Job Shift Any GSOC Supervisor Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents....

  • Customer Support Specialist

    1 month ago

    Beaverton, United States Ada Business Solutions Full time

    We are seeking an experienced and enthusiastic Customer Support Specialist to join our team at Ada Business Solutions. This role is perfect for those who enjoy interacting with people, have a passion for providing excellent service, and are eager to learn and grow with our company.This is a dynamic entry-level position where you will be responsible for...

  • Customer Support and Solutions Specialist

    4 weeks ago

    Beaverton, Oregon, United States Sage Group Full time

    About the RoleThis is a unique opportunity to join Sage Group as a Customer Support and Solutions Specialist. In this role, you will be the voice of the company when our customers need support for our software products.Key ResponsibilitiesYou will provide exceptional customer service by helping customers with their queries and issues related to our products...

  • Customer Support Specialist

    2 weeks ago

    Beaverton, Oregon, United States Public Storage Full time

    Job OverviewAt Public Storage, we are seeking a highly skilled and motivated individual to join our team as a Customer Service representative.The successful candidate will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring that our customers' needs are met. We offer a competitive salary of $17.00...

  • Nighttime Store Supervisor

    4 weeks ago

    Beaverton, Oregon, United States Nike Full time

    Sales-Driven Retail Professional SoughtNike is currently seeking a motivated and results-driven Nighttime Store Supervisor to join our team. As a critical component of our retail staff, this individual will be instrumental in driving sales growth, managing store operations, and fostering a positive work environment. If you possess excellent communication...

  • Customer Support Analyst

    1 month ago

    Beaverton, United States Integrated Resources, Inc Full time

    NA DIGITAL PLATFORM OPERATIONS SPECIALIST JOB FUNCTION As the NA Digital Platform Ops Specialist , you will Lead and Inspire the North America (NA) Digital Sales TEAM in its effort to create unbreakable consumer relationships. You...

  • Compliance and Financial Analysis Specialist

    2 weeks ago

    Beaverton, Oregon, United States NANOVERSE TECHNOLOGIES LTD Full time

    Join our team as a ControllerNanoverse Technologies Ltd is a fast-growing startup with a Center of Excellence in Beaverton, Oregon. We are seeking an experienced Controller to oversee financial reporting, inventory costing, and forecasting. The ideal candidate will ensure compliance with accounting standards and government regulations, establish internal...

  • Healthcare Supervisor

    1 week ago

    Beaverton, Oregon, United States Providence Full time

    We are seeking an experienced Healthcare Supervisor to lead our clinical team. As a Clinic Nursing and Quality Supervisor, you will be responsible for overseeing clinical staff performance, developing and implementing best practices, and providing coaching and mentoring.The successful candidate will have a strong background in nursing, with a minimum of 3...

  • Customer Service Lead

    3 months ago

    Beaverton, United States MOD Pizza Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right...

  • Overnight Supervisor

    1 month ago

    Beaverton, United States Nike, Inc. Full time

    Location & Store Type: Nike Beaverton Service Center Off-Site Address: Beaverton, OR Hours: Full-Time Overnight - 32-40 hours per week, including overnights and weekends (Sunday - Thursday: 9:00pm - 6:00am) We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as an...

  • Custom Remodeling Professional

    1 week ago

    Beaverton, Oregon, United States Pfi design and remodeling Full time

    About the RoleWe are seeking a highly motivated Custom Remodeling Professional to join our team. As a key member of our staff, you will assist in various aspects of remodeling projects, from preparation to completion.The ideal candidate will have a strong work ethic, excellent communication skills, and a passion for delivering high-quality results. If you...

  • Retail Customer Service Associate

    1 day ago

    Beaverton, United States FedEx Full time

    FedEx - JobID: PDX_FEC_AA0AC12D-73CF-4DF7-A9EA-AB8841DF9A8E_241714 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Sales and Customer Support Professional

    2 weeks ago

    Beaverton, Oregon, United States Public Storage Full time

    About UsPublic Storage is the self-storage industry leader, committed to providing exceptional customer service and ensuring a seamless storage experience for our clients. Our team is dedicated to delivering outstanding results and fostering a positive work culture.Job ResponsibilitiesAs a Public Storage Associate, you will be responsible for:Working...

  • Maintenance Supervisor

    1 month ago

    Beaverton, United States CRMG Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Supervisor with amazing team-leading ability, attention to detail, and exceptional customer service for the apartment communities of Farmington Oaks, Jefferson Square and Oak Creek Meadows, located in Aloha, OR. These beautiful...

  • Customer Service Representative

    4 weeks ago

    Beaverton, United States Chevron Full time

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people whoIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job Expectations:• Maintain courteous, professional contact with...

  • Custom Remodeling Specialist

    1 week ago

    Beaverton, Oregon, United States Pfi design and remodeling Full time

    Company OverviewPFI Design & Remodeling is a leading custom home and commercial remodeling company. We are seeking a highly motivated Remodeling Assistant/Specialist to join our growing team.

  • Customer Support and Success Specialist

    1 week ago

    Beaverton, Oregon, United States Fortive Corporation Full time

    Overview:Fortive Corporation is a global industrial technology innovator seeking a skilled Technical Support Specialist to join our team in the Americas sales operations. This critical role enables high customer retention and influences purchasing decisions.About the Role:This position requires exceptional communication skills, organizational abilities, and...