Compliance and Customer Support Supervisor

3 weeks ago

Beaverton, United States DAT Freight Solutions Full time

About DAT

DATis an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Missouri, and Bangalore, India. For additional information, see www.DAT.com/company.

Application Deadline: 11/8/2024

The Opportunity

DAT is looking for a Compliance Supervisor to join our Product Support team in Beaverton, OR.

Candidate profile

  • Hands-on, engaged, and responsive leadership skills.
  • Proactively seeks ways to streamline systems, gain efficiencies, and implement and document process improvements.
  • Steeped in technology, and experienced in software product support.
  • Actively fosters a positive, teamwork oriented environment.

What You'll Do

  • Supervise and grow a team of agents focused on providing fraud prevention and investigation.
  • Ensure that DAT has the right people, tools, and processes to create a world-class compliance organization.
  • Guide consistent service delivery, meeting service levels and preventing customers from using competitor products.
  • Accurately document compliance and support procedures, and help create resourceful knowledge base and help center articles.
  • Maintain accurate tracking and documentation. Specifically, customer satisfaction surveys, performance monitoring, call tracking management, performance improvement initiatives, and time and attendance records.
  • Monitor and manage backlogs through set SLA's, communicate and resolve issues, coordinate escalations between groups.
  • Support successful product launches through supportability testing and documentation.
  • Build solid relationships with key stakeholders; be seen as a resource regarding fraud prevention and carrier qualifications, representing DAT at trade events and online.

The Skills and Experience You'll Bring

  • 2+ overall years of experience in regulatory compliance.
  • Minimum 2 years of experience supervising a high-performance support organization in a call center environment.
  • Highly experienced with customer communication, including phone and email, social media, and developing educational materials.
  • Strong background in technology; comfortable translating technical details for non-technical audiences.
  • Demonstrated experience improving systems; always striving to improve processes.
  • Salesforce, One Pass experience a major plus.
  • Associates degree; high school degree considered.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

  • Medical, Dental, Vision, Life, and AD&D insurance
  • Parental Leave
  • Up to 20 days of paid time off starting in year one
  • An additional 10 holidays of paid time off per calendar year
  • 401k matching (immediately vested)
  • Employee Stock Purchase Plan
  • Short- and Long-term disability sick leave
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Free TriMet transit pass (Beaverton Office)
  • Competitive salary and benefits package
  • Work on impactful projects in a cutting-edge environment
  • Collaborative and supportive team culture
  • Opportunity to make a real difference in the trucking industry
  • Employee Resource Groups

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

#LI-DR1

  • Customer Support Analyst

    6 hours ago

    Beaverton, United States Integrated Resources, Inc Full time

    NA DIGITAL PLATFORM OPERATIONS SPECIALIST JOB FUNCTION As the NA Digital Platform Ops Specialist , you will Lead and Inspire the North America (NA) Digital Sales TEAM in its effort to create unbreakable consumer relationships. You...

  • Senior Customer Support Liaison

    3 weeks ago

    Beaverton, Oregon, United States DAT Solutions Full time

    Key Responsibilities:In this highly impactful role, you will be responsible for delivering exceptional product support to our esteemed clients. Your expertise in account management will enable you to build strong relationships with our customers, ensuring their needs are met with the highest level of service. Key Skills and Qualifications:Strong...

  • Maintenance Supervisor at Audubon Square and Glen Ridge

    1 month ago

    Beaverton, Oregon, United States Affinity Property Management Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Supervisor to join our team at Affinity Property Management. The successful candidate will be responsible for ensuring the maintenance and repair of our residential properties, providing excellent customer service, and maintaining a safe and healthy work environment.Key...

  • Print and Mail Operations Supervisor

    1 month ago

    Beaverton, United States VanderHouwen Full time

    Status: 12-Month Contract (possibly extended)Job Title: Print and Mail Operations SupervisorLocation: Onsite in Beaverton, OR, swing shift: 4:30pm - 1:00am.Salary: $25-$27/hrAbout the company:For over 25+ years, we have established clear expertise and integrity in legal, administrative, compliance, and workplace transformation services. We thrive on the...

  • Print and Mail Operations Supervisor

    1 month ago

    beaverton, United States VanderHouwen Full time

    Status: 12-Month Contract (possibly extended)Job Title: Print and Mail Operations SupervisorLocation: Onsite in Beaverton, OR, swing shift: 4:30pm - 1:00am.Salary: $25-$27/hrAbout the company:For over 25+ years, we have established clear expertise and integrity in legal, administrative, compliance, and workplace transformation services. We thrive on the...

  • Print and Mail Operations Supervisor

    1 month ago

    beaverton, United States VanderHouwen Full time

    Status: 12-Month Contract (possibly extended)Job Title: Print and Mail Operations SupervisorLocation: Onsite in Beaverton, OR, swing shift: 4:30pm - 1:00am.Salary: $25-$27/hrAbout the company:For over 25+ years, we have established clear expertise and integrity in legal, administrative, compliance, and workplace transformation services. We thrive on the...

  • Print and Mail Operations Supervisor

    3 weeks ago

    Beaverton, United States VanderHouwen Full time

    Status: 12-Month Contract (possibly extended)Job Title: Print and Mail Operations SupervisorLocation: Onsite in Beaverton, OR, swing shift: 4:30pm - 1:00am.Salary: $25-$27/hrAbout the company:For over 25+ years, we have established clear expertise and integrity in legal, administrative, compliance, and workplace transformation services. We thrive on the...

  • Supervisor Clinic RN

    2 weeks ago

    Beaverton, United States Providence Full time

    Description The Clinical Staff Supervisor coordinates and manages the clinical support staff and the clinical workflows and activities within the clinic. This position functions as a integral member of the clinic leadership team, bringing the professional nursing perspective to the group and upholding the standards of nursing practice. Oversees the...

  • Supervisor Clinic RN

    1 week ago

    Beaverton, United States Providence Full time

    Description The Clinical Staff Supervisor coordinates and manages the clinical support staff and the clinical workflows and activities within the clinic. This position functions as a integral member of the clinic leadership team, bringing the professional nursing perspective to the group and upholding the standards of nursing practice. Oversees the...

  • Customer Service Lead

    2 months ago

    Beaverton, United States MOD Pizza Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right...

  • Supervisor Clinic RN

    2 weeks ago

    Beaverton, United States Providence Full time

    Description The Clinic Nursing and Quality Supervisor is an integral member of the clinic leadership team in bringing the professional nursing perspective and expertise to the group and upholding the standards of clinical practice. Position is responsible for the oversight of clinical staff performance, coaching, mentoring, developing, and...

  • Customer Service Specialists

    2 months ago

    Beaverton, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Upwardly Global and with Roth Staffing Companies to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Roth Staffing Companies Job Description About Us: Ultimate Staffing, a member of the Roth Staffing family, is a leading privately...

  • Maintenance Supervisor

    4 weeks ago

    Beaverton, United States CRMG Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Supervisor with amazing team-leading ability, attention to detail, and exceptional customer service for the apartment communities of Farmington Oaks, Jefferson Square and Oak Creek Meadows, located in Aloha, OR. These beautiful...

  • Maintenance Supervisor

    3 weeks ago

    Beaverton, United States CRMG Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Supervisor with amazing team-leading ability, attention to detail, and exceptional customer service for the apartment communities of Farmington Oaks, Jefferson Square and Oak Creek Meadows, located in Aloha, OR. These beautiful...

  • Maintenance Supervisor

    1 day ago

    Beaverton, United States CRMG Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Supervisor with amazing team-leading ability, attention to detail, and exceptional customer service for the apartment communities of Farmington Oaks, Jefferson Square and Oak Creek Meadows, located in Aloha, OR. These beautiful...

  • Supervisor Clinic RN

    2 weeks ago

    Beaverton, United States Providence Full time

    Description The Clinic Nursing and Quality Supervisor is an integral member of the clinic leadership team in bringing the professional nursing perspective and expertise to the group and upholding the standards of clinical practice. Position is responsible for the oversight of clinical staff performance, coaching, mentoring, developing, and...

  • Supervisor Clinic RN

    2 weeks ago

    Beaverton, United States Providence Full time

    Description The Clinical Staff Supervisor coordinates and manages the clinical support staff and the clinical workflows and activities within the clinic. This position functions as a integral member of the clinic leadership team, bringing the professional nursing perspective to the group and upholding the standards of nursing practice. Oversees the...

  • Supervisor Clinic RN

    2 weeks ago

    Beaverton, United States Providence Full time

    Description The Clinic Nursing and Quality Supervisor is an integral member of the clinic leadership team in bringing the professional nursing perspective and expertise to the group and upholding the standards of clinical practice. Position is responsible for the oversight of clinical staff performance, coaching, mentoring, developing, and...

  • Supervisor Clinic RN

    2 weeks ago

    Beaverton, United States Providence Full time

    Description The Clinic Nursing and Quality Supervisor is an integral member of the clinic leadership team in bringing the professional nursing perspective and expertise to the group and upholding the standards of clinical practice. Position is responsible for the oversight of clinical staff performance, coaching, mentoring, developing, and...

  • Coordinator/Specialist Support II

    3 weeks ago

    Beaverton, United States Mountain Ltd. Full time

    Mountain Ltd. has an opening for a Coordinator/Support Specialist II to work remotely! Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery,...