Customer Support and Success Specialist
16 hours ago
Overview:
Fortive Corporation is a global industrial technology innovator seeking a skilled Technical Support Specialist to join our team in the Americas sales operations. This critical role enables high customer retention and influences purchasing decisions.
About the Role:
This position requires exceptional communication skills, organizational abilities, and attention to detail. The successful candidate will work closely with technical sales forces, customers, and internal departments to deliver a seamless experience.
Key Responsibilities:
- Proactively engage with customers to optimize the order process
- Actively address inquiries and identify opportunities to accelerate sales
- Create quotes and respond to RFQ's quickly and accurately
- Manage orders from booking to shipment, including holds management
- Collaborate with field sales, credit, logistics, and supply chain teams
Requirements:
- 3-5 years of experience in customer success, customer service, technical support, or inside sales
- Experience with Oracle and MS Dynamics 365 preferred
- Bachelor's degree in business administration or equivalent experience
Compensation and Benefits:
The estimated salary range for this position is $60,000 - $80,000 per year, depending on qualifications and experience. Additionally, this role offers competitive benefits, including health insurance, retirement savings plan, and professional development opportunities.
Work Environment:
This is an excellent opportunity to join a dynamic and inclusive company culture at Fortive Corporation. As a valued member of our team, you will have the chance to grow professionally and contribute to delivering innovative solutions that make the world stronger, safer, and smarter.
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