Guest Services Associate

1 week ago

Dallas, United States Perot Museum of Nature and Science Full time
Job Details

Level
Entry

Job Location
The Perot Museum of Nature and Science - Dallas, TX

Position Type
Part Time

Education Level
High School

Job Shift
Day

Description

Reporting to the Guest Services Managers, the Guest Services Associate - Part Time is a guest-facing position and the incumbent will have the capability and availability to staff various guest-facing areas of the Museum including; museum ticket taking, children's museum, traveling exhibitions, the tablet check-out area, and other wayfinding positions around the Museum, reception desk, and box office as assigned.

The Guest Services Associate - Part Time will also work closely with the Lead Guest Services Associates to operate the Museum in a safe, efficient, and friendly manner assuring that visitors are being welcomed and assisted as needed. The incumbent must consistently provide excellent guest service while answering questions about the exhibits, group sales, field trips, birthday parties and providing information about the Museum.
Essential Duties and Responsibilities

Box Office
  • Enthusiastically interact with guests and provide pertinent information about the Museum to help the guest make an informed decision about what offerings to purchase.
  • Assist guests with self-serve ticket kiosks as necessary.
  • Handle sales transactions quickly, efficiently, and accurately.
  • Be informed on voucher and discount procedures that may be presented at the Box Office.
  • Adhere to official cash handling procedures set in place by the Museum.
  • Encourage guests to become members by maintaining a working knowledge of membership benefits and accurately enter data into the Membership Patron record.
  • Must be proactive in promoting additional sales.
  • Other duties as assigned.
General Operations
  • Assist with the opening and closing duties of the Museum for daily operation.
  • Actively welcome and greet visitors to the Museum. Communicate with teachers, group leaders and individuals by phone, fax and email to answer all questions and suggest appropriate programs.
  • Accept tickets and determine if the ticket is for the correct date and event.
  • Scan barcoded tickets for exhibit hall entrance, using handheld scanner and serves on a regular rotational assignment to cover the reception desk.
  • Assist guests using ticketing kiosks. Assist with reception calls and guest experience. Handle a large volume of general information calls (Re: prices, hours, show times, birthday parties, etc.?.
  • Provide information and answer questions about the exhibits while appropriately metering traffic flow into the Museum and exhibits. During seasonal Discovery Camp: handle reservation questions.
  • Assist with School Group check-in procedures and wayfinding..
  • Effectively communicate with other Departments via hand-held radio when necessary, regarding crowd control issues.
  • Provide membership information and actively sell memberships.
  • Keep current with museum exhibits and films. Proactively suggest visitation to add-on experiences.
  • Assist with procedures such as: lost and found items, wheelchair requests, injuries, lost child, or other issues.
  • Maintain continuous lookout for safety hazards. Assist with evacuations and procedures if required in case of an emergency.
  • Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation. Maintain cleanliness in all lobby, atrium, and Guest areas of the Museum.
  • Enroll individual patrons in assorted educational workshops and events.
  • Accurately schedule all reservations in Ticketure. Process Big Thoughts vouchers for DISD schools and effectively communicate with Education on AP follow up.
  • Send invoices, payment reminders and receipts. Ensure that all financial aid funds are utilized before the end of the school year.
  • Reserve, Invoice and post payments for scheduled reservations. Invoice schools for additional payments due after their visit (aged receivables). Balance end-of-day payments and turn in Batch reports.
  • Maintain organized reservation files and accurate database records, documenting all changes and updating files as needed. Must keep up to date with Ticketure for reservations and ticketing.
  • Generate weekly and daily reservation schedule for Education, Operations, and Theater staff.
  • Verify scheduled programs and assigned staff for each reservation, and issue updates as needed.
  • Work to maintain the highest quality standard for handling phone calls and taking reservations.
  • Ability to actively market Group Sales programs, rentals and membership to prospective clientele.
  • Other duties as assigned.
Theater
  • Maintain working knowledge of theater equipment and best-practice procedures.
  • Ensure theater guests are aware of the safety exits and pertinent information about their showing by learning a safety speech given before each film.
  • Maintain proper use of theater equipment to keep items safe and functional.
  • Other duties as assigned.
Qualifications

Qualifications
  • High School graduate or the equivalent.
  • 1 year of experience in high-volume guest destination venue (museum, theater, theme-park, stadium.
  • Prior retail or customer service experience.
  • Demonstrated interpersonal skills as outgoing, problem-solver with strong customer service skills is a must.
  • Basic knowledge of computers and Microsoft software.
  • Able to work varied shifts, including evenings, weekends & holidays.
  • Must be at least 18 years old.
Preferred
  • Ability to speak Spanish.
Essential Functions

The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to:
    • Remain calm and poised in assisting in all guest services-related matters.
    • Stand for up to 5 hours at a time.
    • Use hands to touch, handle, or feel.
    • Reach with hands and arms.
    • Talk and hear.
  • While performing the essential functions of this job, the employee is frequently required to:
    • Walk.
  • While performing the essential functions of this job, the employee must occasionally:
    • Lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Guest Services Associate

    1 week ago

    Dallas, Texas, United States Nothing Bundt Cakes #3 Full time

    Position OverviewBring Joy to Every OccasionAt Nothing Bundt Cakes, our Guest Services Associate plays a vital role in creating memorable experiences for our guests. You will be the friendly face that enhances the atmosphere, ensuring that every visit to our bakery is a delightful event.Your responsibilities will include assisting guests in selecting the...

  • Guest Services Associate

    2 months ago

    Dallas, United States Perot Museum of Nature and Science Full time

    Job DetailsLevel Entry Job Location The Perot Museum of Nature and Science - Dallas, TX Position Type Part Time Education Level High School Job Shift Day Description Reporting to the Guest Services Managers, the Guest Services Associate - Part Time is a guest-facing position and the incumbent will have the capability and availability to staff various...

  • Guest Services Representative

    1 week ago

    Dallas, Texas, United States Crescent Services Full time

    Become a vital member of our outstanding Front Office team at Crescent Services. We pride ourselves on delivering exceptional guest experiences while ensuring financial success. As a Guest Services Representative, your primary responsibilities will include welcoming and registering guests, processing check-outs, managing payments, and addressing guest...

  • Guest Services Associate

    2 weeks ago

    Dallas, United States Our Calling Full time

    Position Title: Guest Services Associate Department: Operations Reports to: Guest Services Coordinator Direct Reports: Not Applicable FLSA status: Full-Time / Non-Exempt APPLICANT REQUIREMENT: We request that you submit both a Cover Letter AND Resume that demonstrates your interest and qualifications for working in a ministry position and this role. You...

  • Guest Services Associate

    2 weeks ago

    Dallas, United States Our Calling Full time

    Position Title: Guest Services Associate Department: Operations Reports to: Guest Services Coordinator Direct Reports: Not Applicable FLSA status: Full-Time / Non-Exempt APPLICANT REQUIREMENT: We request that you submit both a Cover Letter AND Resume that demonstrates your interest and qualifications for working in a ministry position and this role. You...

  • Guest Service Associate

    1 week ago

    Dallas, Texas, United States Upward Projects Holdings Full time

    ABOUT THE POSITION As a Server, you will play a vital role in a collaborative environment to provide an exceptional dining experience for our guests. Your duties will include assisting guests with their food and beverage selections, accurately inputting orders into the POS system, delivering items promptly, presenting the bill efficiently, and processing...

  • Guest Services Coordinator

    2 weeks ago

    Dallas, Texas, United States R&R Management Services Inc Full time

    Guest Services CoordinatorAre you passionate about delivering exceptional customer service? We are seeking a dedicated Guest Services Coordinator at R&R Management Services Inc. This role is essential in providing a welcoming atmosphere for our guests. Below are the key details of the position:Key Responsibilities:Check-in and allocate accommodations for...

  • Guest Service Associate

    2 weeks ago

    Dallas, Texas, United States Electric Shuffle Full time

    Position: ServerCompany Overview: Electric Shuffle is a renowned global social entertainment brand that has transformed the classic game of shuffleboard. We combine our unique gameplay with exquisite cuisine and crafted cocktails, all set in a stunning venue designed to create a vibrant atmosphere for our guests.Role Summary: We are seeking a dedicated...

  • Guest Services Maintenance Associate

    2 weeks ago

    Dallas, Texas, United States The Joule Full time

    Compensation Type:Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the sector. Highgate stands as a prominent entity in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly growing footprint in Europe, Latin America,...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.This position is also responsible for optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    2 weeks ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.This position is also tasked with optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay.This position is also responsible for optimizing room revenue and occupancy rates.Key Qualifications:Minimum of 2 to 3...

  • Custodial Guest Services Associate

    2 weeks ago

    Dallas, Texas, United States Dallas Zoo Management Full time

    JOB SUMMARYResponsible for executing custodial duties across grounds and facilities, ensuring a pristine environment for guests. This role involves engaging with visitors, fostering positive interactions, and delivering exceptional customer service. Tasks are primarily conducted outdoors.SPECIFIC DUTIES AND RESPONSIBILITIESProvide exceptional service to...

  • Guest Services Rep Full

    5 months ago

    Dallas, United States Extended Stay America Full time

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checkin Guest Service, Guest, Reservations, Associate, Retail, Insurance

  • Soap Maker/ Guest Service Associate

    4 days ago

    Dallas, Texas, United States Buff City Soap Full time

    Job OverviewThis role is responsible for delivering exceptional customer experiences within the Buff City Soap store environment. The ideal candidate will possess a high level of energy and enthusiasm, with a strong ability to engage with guests and provide personalized support.Main Responsibilities:Assess guest needs and provide assistance to ensure a...

  • Guest Services Supervisor

    1 week ago

    Dallas, Texas, United States The Element Hotel Gaston Full time

    Job OverviewThe Element Hotel Gaston - Your Career AwaitsPosition Summary: The Guest Services Supervisor plays a crucial role in leading the front office team, ensuring that daily operations run smoothly and efficiently.We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program, performance-based bonuses, daily pay options, an...

  • Guest Services Representative

    3 months ago

    Dallas, United States Dallas Zoo Full time

    **Description** JOB TITLE: GUEST SERVICES REPRESENTATIVES (TEMP POSITIONS) REPORTS TO: GUEST SERVICES SUPERVISORS/ MANAGERS DEPARTMENT: GUEST SERVICES JOB SUMMARY This temporary position is responsible for processing sales quickly, efficiently and accurately while maintaining outstanding customer service. Custodians frequently engage in guest...

  • Valet Guest Service Manager

    1 day ago

    Dallas, Texas, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.Key ResponsibilitiesLead and Motivate a...

  • Valet Guest Service Manager

    6 days ago

    Dallas, Texas, United States Parking Management Services Full time

    About the RoleWe are seeking a highly skilled and experienced Valet Guest Service Manager to join our team at Parking Management Services. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and exceptional guest experiences.Key ResponsibilitiesLead and Motivate a...

  • Ambassador of Guest Services

    4 days ago

    Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time

    About the RoleParkland Health and Hospital System (PHHS) is seeking a highly skilled and compassionate Guest Services Ambassador to join our team. As a key member of our organization, you will play a vital role in ensuring a positive experience for our patients, visitors, and staff.Key ResponsibilitiesScreen staff, patients, vendors, and visitors at all...