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Banking Customer Service Specialist

2 months ago

Lewisville, United States Virtual Full time

Vaco is hiring for a Customer Service Specialist II located in Lewisville, TX. Candidates must be local as this role is on-site. The ideal candidate comes with Banking/Financial Call center or member services


The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.

Educational Requirements

  • High School Preferred

Work Experience

  • No Experience Required

Skills/Experience:
Banking/Financial Call center or member services
Strong communication skills
Ability to handle incoming calls