Current jobs related to Guest Services Agent/Front Desk - Paradise Valley - Scottsdale Plaza Resort

  • Guest Services Agent/Front Desk

    4 months ago

    Paradise Valley, United States Highgate Hotels Full time

    The Scottsdale Plaza Resort is looking for a Guest Service Agent who is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occu Guest Service, Front Desk, Agent, Guest, Hotel, Operations

  • Front Desk Agent

    3 months ago

    Paradise Valley, United States Omni Hotels Full time

    Location: Montelucia Resort and Spa Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The propertys distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills...

  • Guest Services Agent/Front Desk

    5 months ago

    Paradise Valley, United States Scottsdale Plaza Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Associate

    2 weeks ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job Summary:Omni Hotels & Resorts is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay experience. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.Key Responsibilities:Process guest check-ins and check-outs efficiently and accurately.Provide...

  • Front Desk Associate

    3 weeks ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProcess guest check-ins and check-outs in a...

  • Front Desk Representative

    1 month ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Job Title: Front Desk AgentJoin our team at Omni Hotels & Resorts as a Front Desk Agent, where you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Responsibilities:Process guest check-ins and check-outs efficiently and accurately, adhering to our high standards of service.Listen...

  • Front Desk Agent

    3 weeks ago

    Spring Valley, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will be the first point of...

  • PM Front Desk Agent>

    7 months ago

    West Valley City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Salt Lake City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    6 months ago

    West Valley City, United States Grand America Hotels & Resorts Full time

    Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a dail Front Desk, Agent, Communications, Hotel

  • Front Desk Agent

    4 days ago

    Paradise Valley, United States Sanctuary on Camelba Full time

    JOB SUMMARY This position contributes to Sanctuary success bygreeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to exceed our superior standards. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive. Greet guests immediately with a friendly and sincere...

  • Front Desk Agent

    3 weeks ago

    Paradise Valley, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Guest Services Coordinator

    2 months ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Location: Montelucia Resort and SpaAt the Montelucia Resort & Spa, situated at the base of the stunning Camelback Mountain in the prestigious Paradise Valley, we offer an exquisite experience with 253 opulent guestrooms, 38 suites, and two luxurious presidential suites. The resort's unique architecture draws inspiration from the rich heritage, whitewashed...

  • Guest Services Representative

    1 month ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Location: Montelucia Resort and SpaNestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites, and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages, and sun-drenched...

  • Front Desk Agent

    4 weeks ago

    Spring Valley, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued customers. This role requires a strong focus on attention to detail, effective communication, and a passion for delivering outstanding results.Key Responsibilities:Register...

  • Front Office Supervisor

    4 weeks ago

    Paradise Valley, Arizona, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...

  • Front Office Supervisor

    1 month ago

    Paradise Valley, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Hotel Front Desk Attendant

    5 months ago

    West Valley City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Guest Service Expert

    3 days ago

    Hunt Valley, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: ACFDA4D17C5C39883410D1CC516B3E75 [Front Desk Agent / Concierge] As a Guest Service Expert at Courtyard by Marriott, you'll: Greet and welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Handle guest inquiries and...

  • Front Desk Representative

    3 weeks ago

    Paradise Valley, Arizona, United States Sanctuary Camelback Mountain Full time

    Job SummaryThis role contributes to Sanctuary Camelback Mountain's success by providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.Key Responsibilities:Welcoming guests with a friendly and sincere welcome, using a clear and positive voice.Listening carefully to requests...

  • Front Office Supervisor

    4 weeks ago

    Paradise Valley, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

Guest Services Agent/Front Desk

2 months ago

Paradise Valley, United States Scottsdale Plaza Resort Full time
Compensation Type Hourly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

Overview

The Scottsdale Plaza Resort is looking for a Guest Service Agent who is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.