Director of Business Development

Position: Director of Business DevelopmentReports To: Vice President of Client ExperienceDepartment: Business DevelopmentLocation: Portland, Oregon (Hybrid)EmploymentType: Full-Time / Exempt Company Overview Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 75+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign. Position Summary The Director of Business Development leads Linguava’s business development team, driving both new client acquisition and revenue growth from existing accounts. Reporting to the Vice President of Client Experience, this role manages day-to-day execution, ensures a healthy and predictable pipeline, and develops team capabilities to achieve company growth priorities. The Director partners closely with Marketing and Client Success to align efforts across the client journey, ensuring that opportunities translate into strong, long-term relationships. By consistently demonstrating Linguava’s core values, the Director builds trusted partnerships, strengthens market presence, and delivers sustainable results. Essential Duties & Responsibilities Leadership & Management Lead the Business Development team with clear goals, accountability, and alignment to company priorities Translate company growth strategies into team objectives, projects, and measurable outcomes Hire, coach, and develop team members while building a culture of trust, collaboration, and pursuit of progress Establish a consistent operating rhythm including team meetings, pipeline reviews, and performance check-ins Consistently demonstrate Linguava’s core values Strategy & Execution Drive business development strategies that expand Linguava’s market presence and deliver sustainable growth Direct day-to-day prospecting, pipeline development, account management, and client expansion activities Ensure disciplined use of CRM, metrics, and scorecards to create transparency and accountability Monitor performance against targets, provide coaching, and implement course corrections as needed Support expansion into new markets in alignment with company strategy Client Account Management & Growth Oversee account management practices that ensure client satisfaction, retention, and revenue growth Partner with Client Success to identify opportunities for upsell and cross-sell that strengthen client relationships Anticipate evolving client needs and adapt solutions to consistently exceed expectations Implement metrics and feedback systems to track account health and growth opportunities Develop relationships with key clients to advance long-term partnerships Pipeline & Opportunity Management Build and maintain a healthy pipeline through outreach, networking, referrals, and partner channels Partner with Marketing to align campaigns, messaging, and lead generation with growth priorities Track pipeline health, conversion rates, and cycle times to identify trends and adjust activities Oversee proposals, RFP responses, and client presentations to ensure quality, accuracy, and brand consistency Deal Development & Collaboration Guide deal development and pricing structures within established financial and service guardrails Coordinate with Client Success and Language Services leadership to ensure new and expanded commitments align with delivery capacity and service standards Build trusted relationships with prospective clients and industry stakeholders to strengthen Linguava’s market position Forecasting, Metrics & Reporting Maintain accurate forecasts through disciplined sales processes and CRM oversight Establish scorecards and dashboards that track activity, pipeline coverage, account growth, and results Provide timely updates on business development performance, risks, and opportunities Identify gaps early and implement corrective actions to keep results on track Communication & Representation Represent Linguava with professionalism at client meetings, conferences, and industry events Communicate team priorities and progress in a way that creates clarity, accountability, and alignment across the organization Share client insights and market intelligence with leadership to inform company strategy and service development Qualifications Education, Certifications, & Licenses Bachelor’s degree in Business, Marketing, Communications, or a related field required Graduate degree in a related field desirable Equivalent professional experience may substitute for formal education Professional Experience 8+ years of progressive experience in business development or sales, with at least 3 years in a leadership role Proven success acquiring new clients and driving revenue growth from existing accounts in a service organization Experience leading business development teams and building consistent, metrics-driven execution Background in healthcare, language services, or related industries strongly preferred Familiarity with multi-state enterprise client organizations and long-cycle business development efforts Knowledge, Skills, & Abilities Knowledge Deep knowledge of business development strategies, sales processes, and pipeline management Advanced knowledge of proposal development, pricing approaches, and contract structures Strong knowledge of client relationship management and account expansion methodologies Thorough grasp of market research, competitor analysis, and industry dynamics Skills Excellent leadership skills with the ability to inspire, coach, and hold teams accountable Strong strategic thinking with the ability to translate goals into clear actions and measurable results Skilled in negotiation, consistently achieving favorable outcomes in proposals and agreements Highly developed communication and presentation skills for executive and client audiences Strong analytical skills using dashboards, scorecards, and metrics to guide decisions and improve outcomes Abilities Align team execution with company growth objectives while maintaining disciplined processes Build and sustain trusted relationships with clients, partners, and industry stakeholders Anticipate client needs and market shifts to proactively position Linguava for success Drive accountability by converting strategy into measurable actions and consistent outcomes Technical Proficiencies CRM systems for sales, pipeline, and client tracking Proposal development, contract management, and e-signature platforms Marketing automation and analytics tools Business intelligence and reporting dashboards Cloud productivity suites for communication, collaboration, and document management Physical, Cognitive, and Sensory Demands Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs Ability to analyze information, manage competing priorities, and make timely, thoughtful decisions Close vision required for computer use and for reviewing proposals, contracts, and dashboards Frequent verbal communication in meetings and video calls, and clear written communication skills Work Schedule & Availability This is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office, with the option to work from home in accordance with company hybrid-work policies. Ability to travel (