Automotive Assistant Manager
4 weeks ago
The Assistant Manager role is a full-time position and is hourly based upon needs of the business.
About The Role:The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it.
The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro's performance and profitability goals.
Responsibilities:- Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
- Help achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist technicians in conveying repair and service needs to guests.
- Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
- Perform Store Manager functions as business needs dictate.
- Perform other duties as assigned and required by direct supervisor.
- High School Diploma or equivalent
- Minimum of two years retail experience, or the equivalent combination of education and experience.
- Ability to work flexible hours, days, evenings, weekends, and holidays.
- ASE certification and State Inspection License (where applicable) preferred.
- Ability to influence and motivate a team to achieve set goals and objectives.
- Ability to problem solve, manage inventory, merchandising, and customer service.
- Communications skills to effectively communicate with teammates and guests.
- Complete all Monro required training with the guidelines and timing provided.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
- Capable of performing basic automotive maintenance, repair, and tire services
- Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
- Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
- Excellent customer service skills
- Strong sales orientation and customer focus
- Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
- Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.
- Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
- Strong sales orientation and customer focus
- Excellent customer service skills
- Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
- Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
- Complete all Monro required training with the guidelines and timing provided.
- Communications skills to effectively communicate with teammates and guests.
- Ability to problem solve, manage inventory, merchandising, and customer service.
- Ability to influence and motivate a team to achieve set goals and objectives.
- ASE certification and State Inspection License (where applicable) preferred.
- Ability to work flexible hours, days, evenings, weekends, and holidays.
- Minimum of two years retail experience, or the equivalent combination of education and experience.
- Perform Store Manager functions as business needs dictate.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
- Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
- Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Assist technicians in conveying repair and service needs to guests.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Help achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
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