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Automotive Team Lead
4 weeks ago
The Assistant Manager role at Monro, Inc. is a key position in our automotive retail service and repair stores. This full-time position is hourly based upon the needs of the business.
About The Role:The Assistant Manager serves as a key holder for the store and assumes the role of manager on duty (MOD) in the absence of the Store Manager or when demand requires it.
This role is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and achieve Monro's performance and profitability goals.
Responsibilities:- Schedule guest appointments to optimize technician abilities for efficient and timely vehicle services/repairs.
- Help achieve sales goals by informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist technicians in conveying repair and service needs to guests.
- Maintain the store in excellent condition and adhere to Monro standards for cleanliness and guest readiness.
- Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
- Provide direction and oversight to other technicians and assist with services/repairs as needed.
- Organize the store's workflow to utilize technician skill levels efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards.
- Understand and adhere to company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
- Perform Store Manager functions as business needs dictate.
- Complete additional duties as assigned by direct supervisor.
