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Product Support Specialist

3 months ago

Cherry Valley, United States Evac Group Full time

We are seeking a Product Support Specialist to join our team. The ideal candidate will possess an Associate degree in engineering/technology or related area. This position will primarily focus on providing product support, coordinating with various stakeholders, and ensuring customer satisfaction.

Essential Duties and Responsibilities:

  • Provide product/project support by responding to technical information requests from sales agents and customers.
  • Offer service sales support including part identification, obsolescence/replacement requests, and warranty determination.
  • Conduct design reviews for new equipment and equipment changes.
  • Assist in equipment installation support and commissioning, including coordinating installation reviews and start-up.
  • Develop training documentation, start-up reports, technical manuals, and service bulletins.
  • Conduct or coordinate training sessions for customers, sales agents, and service technicians.
  • Maintain call-in logs for customer support and coordinate changes to product data sheets as required.
  • Provide back-up technical support for marine systems and perform other related activities as assigned.
Requirements:
  • Associate degree in engineering/technology or related area, or equivalent experience within Evac companies.
  • Three (3) or more years of field service, machinery repair, or equivalent experience.
  • Prior experience in PLCs and PLC programming is advantageous but not required.
  • Familiarity with AutoCAD software is helpful but not required.
  • OSHA 10 Hour Safety Training certification.
  • NFPA 70E or equivalent Electrical Safety Training certification.
Additional Information:
  • Travel may be required (