Medical Equipment Customer Service Representative
4 weeks ago
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Assists with updating respiratory grid
- Clears previous day's route and checks all paperwork for accuracy and completeness
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
- Maintains referral log
- Monitors office supplies
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid, and private insurance coverage information
- Works with outside agencies to resolve customer issues
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Performs other duties as assigned
Employment is contingent on
- Background investigation (company-wide)
- Drug screen ( when applicable for the position )
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Lift and carry office equipment at times
- Requires lifting (minimum of 35 pounds) and transporting of patient equipment
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet and paperwork
Benefits
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
-
Customer Service Representative
2 weeks ago
Leesburg, Virginia, United States The Sherwin-Williams Company Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring...
-
Customer Service Representative
3 months ago
Leesburg, United States U-Haul Full timeLocation: 29100 US Hwy 27, Leesburg, Florida 34748 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 weeks ago
Leesburg, Virginia, United States The Sherwin-Williams Company Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...
-
Cashier - Customer Service Representative
2 months ago
Leesburg, United States Florida Sheriffs Youth Ranches Full timeSUMMARY The Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift Store Manager. This position is...
-
Cashier - Customer Service Representative
2 months ago
Leesburg, United States Florida Sheriffs Youth Ranches Full timeJob DescriptionJob DescriptionSUMMARYThe Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift...
-
Cashier - Customer Service Representative
4 weeks ago
Leesburg, United States Florida Sheriffs Youth Ranches Full timeJob DescriptionJob DescriptionSUMMARYThe Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift...
-
Customer Service Representative
3 weeks ago
Leesburg, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled and compassionate Customer Service Representative to join our team at the Marion duPont Scott Equine Medical Center. As an integral member of our client and patient care team, this position coordinates the most positive client experience possible.Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
1 week ago
Leesburg, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Marion duPont Scott Equine Medical Center. As a key member of our client and patient care team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key...
-
Customer Service Representative
7 days ago
Leesburg, Virginia, United States Stryker Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Stryker, a leading medical technology company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...
-
Customer Service Representative
4 days ago
Leesburg, Virginia, United States Stryker Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Stryker, a leading medical technology company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...
-
Customer Service Representative
6 days ago
Leesburg, Virginia, United States VCA Animal Hospitals Full timeAbout the RoleWe are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this individual will be responsible for delivering exceptional customer service and building trust with our clients and their pets.Key ResponsibilitiesProvide top-notch customer service,...
-
Customer Service Representative
4 months ago
Leesburg, United States The Body Works of Virginia Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffHealth Insurance BenefitsCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that...
-
Customer Service Representative
4 weeks ago
Leesburg, United States The Body Works of Virginia Full timeBenefits: Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Wellness resources Benefits/Perks Competitive Compensation Paid Time Off Health Insurance Benefits Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role,...
-
Customer Service Representative
2 weeks ago
Leesburg, United States The Body Works of Virginia Full timeBenefits: Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Wellness resources Benefits/Perks Competitive Compensation Paid Time Off Health Insurance Benefits Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role,...
-
Customer Service Representative
2 weeks ago
Leesburg, Virginia, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly and generating annual sales of over $5 billion. With a rich history dating back to 1936, the company has grown to over 160 stores across D.C., Maryland, Virginia, and Delaware.Our MissionAt Giant Food, our mission is to be the...
-
Customer Service Representative
5 months ago
Leesburg, United States The Body Works of Virginia Full timeJob DescriptionJob DescriptionBenefits:Company partiesDental insuranceHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentWellness resourcesBenefits/PerksCompetitive CompensationPaid Time OffHealth Insurance BenefitsCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team....
-
Customer Service Representative
3 months ago
Leesburg, United States The Specialty Companies Full timeJob DescriptionJob Description We are looking for a Customer Service Representative who loves working with people, has a great work ethic and is very organized. This person will help manage the front desk and assist running basic printing jobs on digital copiers. This person provides telephone and in-person assistance to our valued clients. They provide...
-
Customer Service Representative
3 weeks ago
Leesburg, United States The Specialty Companies Full timeWe are looking for a Customer Service Representative who loves working with people, has a great work ethic and is very organized. This person will help manage the front desk and assist running basic printing jobs on digital copiers. This person provides telephone and in-person assistance to our valued clients. They provide exceptional service to our...
-
Customer Service Representative
2 weeks ago
Leesburg, Virginia, United States Wegmans Full timeCustomer Service RepresentativeAt Wegmans, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service. Your responsibilities will include:Engaging customers in friendly conversation and making eye contactAccurately and efficiently...
-
Customer Service Representative
2 days ago
Leesburg, Florida, United States Dean's Pest Control Full timeJob DescriptionWe are seeking a bright and energetic Customer Service Representative to join our team at Deans Services, a family-owned and operated eco-friendly pest control company in Central Florida. As a key member of our team, you will be responsible for providing exceptional customer service, handling phone calls and data entry, and making accurate...