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Field Service Representative

2 months ago

Bethlehem, United States BlueTriton Full time

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, and convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

Job Description

Both experienced professionals and recent technical college graduates are encouraged to apply. This is a great opportunity for an entry level candidate to get advanced training in the field of Point of Use (bottle-less water cooler) filtration systems and office coffee equipment. Professional training/ certification for this technical role is offered through on the job training. Our Field Service Technicians that perform equipment repairs on routes are key to our success.

Schedule: Monday - Friday, start time between 6:00 - 7:00 am, 1st Shift, Full-Time

Pay: $27.90 / hour (starting rate based on experience)

Benefits: Medical, dental, vision, prescription, life insurance, short-term and long-term disability, 401(k) with company match, tuition reimbursement, paid vacation, paid time off, employee assistance, referral program and much more Day 1 benefit enrollment and vacation accrual starts

Key Responsibilities
Complete installations, repairs, troubleshooting and maintaining plumbed-in Point Of Use equipment (Water - Filtration) and office coffee brewing equipment per field service standards and procedures
Ensure all work is performed to quality standards and customer expectations
Maintain courteous and professional contact with customers to ensure satisfaction and leverage up-sell opportunities
Must meet pre-established productivity targets (egg, 8-10 completed stops per day)
Charging fees as appropriate for work performed
Maintain and organize tools, equipment, parts (Direct Division Materials) and truck inventory
Responsible for providing feedback regarding equipment and parts to help drive supplier improvement
Support our Direct division sales teams with customer site assessments and system installations
Record service activities and other data in hand-held computer
Other duties may be designed as necessary as it relates to the needs of the positionRequirements

Qualifications

Requirements
A high school diploma, GED, or equivalent experience
Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical technical experience is strongly preferred but not required
No driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations
No major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident
Be an articulate verbal communicator
Possess strong organizational skills and a customer centric focus
Display a high degree of initiative combined with a commitment to high quality work standards
Be technically inclined and detail oriented
Be able to work both independently and as part of a team

BlueTriton Brands, Inc. ("BlueTriton") is a water and beverage company in North America that produces and distributes a portfolio of brands of spring water, purified water, and other beverages, which include Poland Spring®, Deer Park®, Ozarka®, Ice Mountain®, Zephyrhills®, Arrowhead®, Origin™, Saratoga®, AC+ION®, Pure Life®, B'EAU®, and Splash Refresher™. BlueTriton also owns and operates ReadyRefresh®, a water and beverage delivery service for homes and offices.

Headquartered in Stamford, Connecticut, BlueTriton is a privately held company with operations and distribution primarily in the United States and Canada, employing more than 7,000 employees. BlueTriton manages water resources for long-term sustainability and helps protect more than 20,000 acres of watershed area owned by the company from harm and destruction. The company sources from 56 springs and has 30 production facilities across North America, with some verified to the Alliance for Water Stewardship Standard. BlueTriton is a Water Champion with The Water Council and has committed to be verified under their WAVE program.

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com

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