Equity Operations Manager

4 days ago

virginia beach, United States Chartway Credit Union Full time

Job Title: Equity Operations Manager

Job Type: Full-time

Location: Virginia Beach, Virginia


All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.


The Equity Operations Manager position reports directly to the Director of Real Estate Operations. Areas of responsibility include supporting the Equity solutions, processing, and funding team members to manager a centralized equity lending process. This includes leading the solutions process, increasing efficiencies, managing the pipeline, and ultimately creating the best member experience possible. The Equity Manager will be responsible for solutions success, training, coaching, and escalation support for their team and monitoring daily work in support of our department goals.


Responsible and Accountable for:

  • Assume leadership role in the absence of the Director of Real Estate Operations
  • Coaching and development of team members, focusing on core competencies
  • Monitor member experience, to include timely communication and applications
  • Review applications for compliance with real estate regulations
  • Maintaining Equity Lending information / policies / procedures updated within internal systems (i.e. “Albert,” etc.) and communicating updates to the appropriate teams.
  • Ensuring policies / procedures (including all regulations related to equity lending) are adhered to within the department.
  • Recommendations for rates, products, and services to improve equity experience and to help make and exceed our sales goals
  • Supervise and support the Equity Solutions Specialists, Equity Processors and Equity Coordinator
  • Manage Simultaneous closing relationships
  • Daily pipeline review
  • Bi-monthly reporting to Retail Leadership on pipeline volume including production and turnaround times
  • Support document review including researching title issues, reviewing appraisals, and handling escalations
  • Reviewing and uploading Real Estate invoices
  • Partnering with Retail team to create an efficient referral process; removing barriers that impact processing and funding efficiencies
  • Work with Consumer Lending Underwriting Manager to review equity applications, finding way to achieve members’ goals
  • Collaborate with Mortgage compliance team to resolve compliance and audit issues


Knowledge, Skills, and Abilities:

  • Strong leadership skills and proven ability to coach and develop team members by providing frequent feedback on all aspects of performance, including confronting performance issues and elevating performance by constructively focusing on improvement. Sets a comfortable tone and encourages open communication.
  • Knowledge of credit union operations and equity lending.
  • Strong analytical, critical-thinking and problem identification and resolution skills.
  • Articulates ideas clearly and concisely in a variety of settings, adjusting message to match the audience.
  • Ability to assess effectiveness of procedures and develop alternative solutions to drive efficiencies and improved members experiences.
  • Ability to manage competing priorities, work effectively and independently within time constraints.
  • Knowledge of and ability to comply with all state and federal laws and regulations.
  • Proficient in Microsoft applications, the lending platform and core operating system.
  • Demonstrates strong work ethic that supports organizational values and demands the highest standard of conduct from self and others.
  • Willing to travel as needed.
  • Analytical ability to understand and interpret various reports and data
  • Understanding of Real Estate regulations, compliance, and products
  • Ability to read and understand property valuation reports (including appraisals) and title reports
  • Exceptional judgment in offering service to members, adhering to policy, and other applicable regulations, while protecting the credit union assets by identifying opportunities
  • Knowledge of and ability to comply with all state and federal regulations.


Education and Experience:

  • Bachelor’s Degree or equivalent experience.
  • 3-5 years of demonstrated progression in job-related experience
  • 3-5 years lending experience including understanding credit reports, application process, equity lending experience preferred


Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.


Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

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