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Medical Appointment Clerk

2 months ago

Fort Wayne, United States Laredo Technical Services Full time

Join to apply for the Medical Appointment Clerk - Offutt, AFB role at Laredo Technical Services, Inc. ABOUT US: Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSI connects the right people to the right opportunity. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical services. Our goal is to provide the highest quality of professionals in the industry. JOB TITLE: Medical Appointment Clerk GOVERNMENT AGENCY & LOCATION: 55th Medical Group Ehrling Bergquist Clinic 2501 Capehart Road Offutt AFB, Nebraska POSITION INFORMATION: Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. This position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. RESPONSIBILITIES: Utilizes Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS), and/or MHS GENESIS. Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests. Maintains appointment schedules using a government computer system. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). Maintains accurate and up-to-date patient schedules and logs. Calls patients or responds to secure messaging requests to schedule, reschedule, and/or cancel appointments. Pulls records and files documentation as needed. May assist in the preparation of patient notices for appointment reminders, no-shows, or rescheduled/cancellations. Receives and electronically delivers telephone messages to PCMs and/or clinic nurses. Other duties as assigned by an LTSi Supervisor or government liaison/supervisor. QUALIFICATIONS: A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required. Clearly speak and understand the English language. Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems. Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills. High school diploma or General Educational Development (GED) equivalency. At least 6 months of experience in medical office scheduling. Current Basic Life Support (BLS) Certification from the American Heart Association. POSITION TIMING: Immediate hire upon completion of required background investigation and security package. Through March 31, 2025, unless otherwise extended or terminated by the Government. BENEFITS: Health, Dental and Vision, 401(k), Vacation, Sick Leave, and 11 Paid Federal Holidays. EQUAL OPPORTUNITY: Laredo Technical Services, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. #J-18808-Ljbffr