Software Application Support Engineer, Retail Engineering
4 weeks ago
Software Application Support Engineer, Retail Engineering Austin, Texas, United States Corporate Functions This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams. Description We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures. Responsibilities Partner with engineering teams to prioritize and fix production defects Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week Share on-call rotation with other team members to support apps and services in scope Take knowledge transition from engineering teams for changes being rolled out in production Assess the need for production monitoring and alert setup Triage incidents based on the impact, devise and implement mitigation steps to unblock the business Conduct RCA, log defects and partner with engineering team for prioritization Automation, maintain support documentation and debug sophisticated production issues Minimum Qualifications 3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering Coding knowledge in Java, Scala and frameworks related to Java Good understanding of SQL Skills and experience in monitoring, alerting, fault analysis, and automation BS degree and equivalent experience or higher in CS or related field Preferred Qualifications Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions Experience in RCA of technical issues Strong teammate who furthers collaboration; Excellent social skills Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting Working experience on cloud infra, like AWS Experience with one or more - Splunk, monitoring tools, APM & observability Support experience with eCommerce platform is a plus Exposure to Incident and Problem Management processes is a plus Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . #J-18808-Ljbffr
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Austin, United States Apple Full timeSoftware Application Support Engineer, Retail Engineering Austin, Texas, United States Corporate Functions This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical...
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Austin, Texas, United States Apple Full time $104,000 - $160,000 per yearAt Apple, we don't just build products — we revolutionize entire industries. Our innovation is driven by the diverse ideas and people that form the foundation of everything we do, from cutting-edge technology to our environmental leadership. As part of our Retail Applications IT Support team, you will play a crucial role in detecting and resolving issues...
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Austin, Texas, United States Apple Full timeThis is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and...
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Austin, TX, United States Apple Full timeRole Number: 200624020-0157 Summary This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide...
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Austin, TX, United States Apple Full timeRole Number: 200624020-0157 Summary This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide...
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Austin, TX, United States Apple Full timeRole Number: 200624020-0157 Summary This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide...
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Application Software Engineer
3 days ago
Austin, Texas, United States Aalo Atomics Full timeAbout Aalo AtomicsAalo Atomics is pioneering a new era in clean energy with factory-fabricated microreactors designed to deliver affordable, scalable, and reliable nuclear power. Our mission is to make nuclear energy globally accessible, starting with the Aalo-1, a 10 MWe reactor leveraging cutting-edge safety, modularity, and efficiency. Based in Austin,...
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Application Support Engineer, Factory Software
2 weeks ago
Austin, TX, United States Tesla Full timeWhat to Expect The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production. Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and gain quick and powerful insights about the production...
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Software Engineering Manager
2 weeks ago
Austin, United States H-E-B Full timeSoftware Engineering Manager – Retail Media/MarTech – Austin, TX Apply for the Software Engineering Manager – Retail Media/MarTech – Austin, TX role at H‑E‑B. Overview Since H‑E‑B Digital Technology's inception, we have invested heavily in our customers' digital experience, reinventing how they find inspiration from food, make food decisions,...
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DSP Applications Software Engineer
4 days ago
Austin, TX, United States Qualcomm Full timeCompany: Qualcomm Technologies, Inc. Job Area: Engineering Group, Engineering Group > DSP Architecture and Design General Summary: Job Overview: We are looking for an DSP applications software engineer to work in a team responsible for development of Qualcomm AI solution. Key Responsibilities: Working with architecture team to define our next generation...
