Genesis10 | Account Manager/Customer Service Associate WI | green bay, wi
2 weeks ago
• Supports inbound call center and manages shared mailbox for account holder questions.
• Resolves and answers any account holder's problems or questions by being an "inside” expert and an advocate with the business line.
• Deals with account holders on routine, sensitive or urgent topics and can provide answers and advice immediately or within a reasonable period.
• Interprets regulations, policies, and procedures and conveys the information to account holders directly or through written communication.
• Provide problem resolution to support account holders and liaison between other departments in addressing shared concerns.
• Escalate account holder feedback to management when appropriate.
• Organizes workflow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture, and account holder documentation a "no backlog' status in line with the department's SLAs.
• Appropriately document in the client management system with communications from account holders
If you have the described qualifications and are interested in this exciting opportunity, apply today
Benefits of Working with Genesis10:
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. br>• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
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