Associate Banker-Bilingual

2 days ago


El Monte, United States East West Bank Full time
*Roles and Responsibilities*

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. * Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange * Document large deposit over Currency Transaction Reports * Identify fraudulent activity to prevent potential loss to the bank * Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements * Maintain strong relationships with existing customers and cultivate new customer relationships * Cross sell and refer products (wealth management, mortgage) that fit customers’ needs * Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience * Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals

*Qualifications* * High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred * 1 year of recent customer service and cash handling experience * 1 year of previous teller / new account experience in a banking institution preferred * Ability to learn products, services, and procedures quickly and accurately * Excellent customer service skills * Strong attention to details and time management skills * Proficiency in Microsoft Word and Excel * Flexibility to work on weekends when needed

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Referral program * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekend availability Supplemental Pay: * Bonus pay

Education: * High school or equivalent (Preferred)

Work Location: * One location

Work Remotely: * No

Work Location: In person

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