IT Helpdesk Specialist II, Hybrid

2 months ago

columbia, United States University of Maryland Medical System Full time

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.

Job Description

General Summary

Under general supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests. This position may require shift work and/or an alternative schedule.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Provides a timely response to advanced service requests. Provides first level problem analysis and problem resolution for advanced issues. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Mentors Associate Help Desk Staff.
  • Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination/resolution of request. Provides on-going follow up to customers until resolution of issue.
  • Provides advanced customer assistance to identify and specify the nature of the request or problem. Provides advanced troubleshooting and assists customers with systems issues including Applications, AD, PC/Laptop/Mobile, printer, software, hardware, network connectivity and database problems over phone or remote support. Provides follow up support to customers. Assists in training staff.
  • Provides Access Control for assigned applications following established security policies and procedures.
  • Provides written documentation for the IT Service Desk knowledgebase.
  • Provides escalation to IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
  • Prepares and distributes Emergency Downtime Communications. Maintains distribution lists.
  • Notifies appropriate IT Tiered support teams for mission critical issues and adheres to department escalation policy.
  • Assists in collection and analysis of real-time trending information.
  • Orients and transfers knowledge to junior staff.
Qualifications

Education and Experience

  • Bachelors Degree in Business Administration, Computer Science or related discipline OR one year Information Technology experience, including work experience in IT customer service.
  • Additional certifications such as ITIL are preferred.

Knowledge, Skills and Abilities

  • Knowledge and understanding of how technology can be applied to provide advanced system support.
  • Advanced knowledge of PC hardware and peripherals associated with applications.
  • Advanced knowledge of application troubleshooting, Major Incident and problem resolution.
  • Effective communication skills, ability to read and follow instructions accurately, timely and effectively.
  • Excellent customer service skills and the ability to work with all levels within the organization and working within a team.
  • Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.
  • Proficient in analysis and problem solving, ability to assess customer needs and determining appropriate solutions.
  • Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.
Additional Information

All your information will be kept confidential according to EEO guidelines.

  • IT Helpdesk Specialist II, Hybrid

    1 month ago

    columbia, United States University of Maryland Medical System Full time

    The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest...

  • IT Helpdesk Specialist II, Hybrid

    2 months ago

    Columbia, United States University of Maryland Medical System Full time

    The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest...

  • IT Helpdesk Specialist II, Hybrid

    3 weeks ago

    Columbia, MD, United States University of Maryland Medical System Full time

    The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest...

  • Helpdesk Support Specialist

    1 month ago

    Columbia, South Carolina, United States Focused HR Solutions Full time

    Job SummaryWe are seeking a skilled Helpdesk Analyst to join our team at Focused HR Solutions. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesRespond to and diagnose problems through discussions with users and business partners.Assist IT personnel, end...

  • Helpdesk Support Specialist

    1 month ago

    Columbia, South Carolina, United States Focused HR Solutions Full time

    Job SummaryWe are seeking a highly skilled Helpdesk Analyst to join our team at Focused HR Solutions. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesRespond to and diagnose technical issues through discussions with users and business partners.Assist IT...

  • Portfolio Specialist II

    4 weeks ago

    West Columbia, United States United Community Bank Full time

    Portfolio Specialist II - Reports To: Designated Portfolio Manager Senior or President. Direct Reports: N/ A - Salary Grade: 9 SUMMARYA Portfolio Specialist II provides credit and sales support to commercial banking Relationship Managers. The PS is r Specialist, Portfolio, Relationship Manager, Portfolio Manager, Client Relations, Credit Analyst

  • Technology Support Specialist II

    1 month ago

    Columbia, United States Systemtec Full time

    Technology Support Specialist II (100% On-Site Columbia, SC) 24-15224SYSTEMTEC is seeking a Technology Support Specialist II for an On-Site opportunity. The ideal candidate in this role will actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Required Qualifications of the Technology...

  • IT Support Specialist

    6 days ago

    Columbia, United States PingWind Inc Full time

    Location: Ft. Jackson, Columbia SC Required Clearance: Unclassified Certifications: Any ONE CompTIA certification: A+, Network +, Security+ or higher is acceptable Required Education: High School Required Experience: Minimum three (3) years of Helpdesk/IT experience Position Description: PingWind is seeking an IT support specialist to work on a...

  • Speech & Hearing Therapist II

    4 weeks ago

    Columbia, United States National Staffing Solutions Full time

    *Speech and Hearing Therapist II* Ensure you read the information regarding this opportunity thoroughly before making an application. At National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding those needing healthcare services across the U.S. every day. It is our...

  • Speech & Hearing Therapist II

    4 weeks ago

    Columbia, United States National Staffing Solutions Full time

    *Speech and Hearing Therapist II*Ensure you read the information regarding this opportunity thoroughly before making an application.At National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding those needing healthcare services across the U.S. every day.It is our...

  • Cybersecurity Specialist

    1 month ago

    Columbia, South Carolina, United States Focused HR Solutions Full time

    Job Title: Cybersecurity SpecialistWe are seeking a highly skilled Cybersecurity Specialist to join our team at Focused HR Solutions. As a Cybersecurity Specialist, you will be responsible for securing our cloud infrastructure and performing ongoing enterprise cybersecurity threat monitoring and incident response capabilities.Key Responsibilities:Perform...

  • Speech & Hearing Therapist II

    4 weeks ago

    Columbia, United States National Staffing Solutions Full time

    *Speech and Hearing Therapist II*At National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding those needing healthcare services across the U.S. every day.It is our passion, drive and integrity that enables us to continue our focus in assisting remarkable healthcare...

  • Coding Specialist III

    3 months ago

    Columbia, United States MEDSTAR HEALTH Full time

    General Summary of PositionMedStar Health is looking for a Coding Specialist III with experience in Transplant Surgery coding to join our REMOTE team with the MedStar Medical Group!  To qualify for a level III Coding Specialist, you must have 5-7 years medical-professional coding experience and your CPC certification.   As a Coding Specialist III you will...

  • Senior Data Governance Specialist

    2 months ago

    COLUMBIA, United States Centene Full time

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Represents Data Governance in assigned data domains...

  • Coding Specialist III

    4 weeks ago

    Columbia, United States MEDSTAR HEALTH Full time

    General Summary of PositionMedStar Health is looking for a Coding Specialist III with experience in Transplant Surgery coding to join our REMOTE team with the MedStar Medical Group!  To qualify for a level III Coding Specialist, you must have 5-7 years medical-professional coding experience and your CPC certification.Is this your next job Read the full...

  • Coding Specialist III

    3 months ago

    Columbia, United States MedStar Health Full time

    General Summary of Position MedStar Health is looking for a Coding Specialist III with experience in Transplant Surgery coding to join our REMOTE team with the MedStar Medical Group! To qualify for a level III Coding Specialist, you must have 5-7 years medical-professional coding experience and your CPC certification. As a Coding Specialist III you...

  • Software Testing Specialist

    6 days ago

    Columbia, United States Hansen Talent Group (HTG) Full time

    Hansen Talent Group is seeking a Senior Software Testing Specialist to work with a growing software development team in the greater Columbia, SC area. The ideal candidate is open to working hybrid within a collaborative and innovative team and has in-depth experience working to develop test plans and manage the full STLC!The Software Testing Specialist will...

  • Insurance Follow Up Specialist

    2 weeks ago

    Columbia, United States Columbia Orthopaedic Group Full time

    Job Title: Insurance Follow Up SpecialistLocation: Columbia Orthopaedic GroupJob Summary:The Claims Specialist is responsible for managing the entire lifecycle of insurance claims, from submission to resolution, within an orthopedic practice. This role involves verifying patient insurance information, preparing and submitting claims, following up on unpaid...

  • Insurance Follow Up Specialist

    2 weeks ago

    Columbia, United States Columbia Orthopaedic Group Full time

    Job Title: Insurance Follow Up SpecialistLocation: Columbia Orthopaedic GroupJob Summary:The Claims Specialist is responsible for managing the entire lifecycle of insurance claims, from submission to resolution, within an orthopedic practice. This role involves verifying patient insurance information, preparing and submitting claims, following up on unpaid...

  • Bilingual Retention Specialist- English/Spanish *HYBRID*

    2 weeks ago

    Columbia, United States TEKsystems Full time

    Job DescriptionJob DescriptionTEKsystems has a new and exciting Hybrid Customer Service Representative opportunity in Columbia, South Carolina! DescriptionOften the first point of contact for customers, the Loyalty Services Representative, is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Representative...