DOAS Senior System Analyst

Join to apply for the DOAS Senior System Analyst role at Expedite Technology Solutions LLC Short Description The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands‑on technical expertise on a team of systems analysts and systems administrators. Complete Description Position Overview: We are seeking an experienced Senior System Analyst to provide hands‑on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end‑users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third‑party vendors, and implement solutions that enhance overall IT service delivery. Local candidates only; the position requires a hybrid work schedule. Primary Responsibilities Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems. Collaborate with Third‑Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution. Core IT Systems Support: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems. Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability. Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing. Necessary Skills and Qualifications 10+ years of IT experience. Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams. Minimum 5 years of relevant industry experience in a Microsoft enterprise environment. Understanding of Windows Client and Windows Server in production environments. Configuration of Windows Infrastructure via Group Policy and/or scripts. Advanced use of PowerShell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. Experience with Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) is a plus. 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation, and migration projects. 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes. 1+ year of experience with Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers. Hands‑on experience with AWS infrastructure management and supporting SharePoint environments is a plus. Strong troubleshooting and problem‑solving skills, with the ability to resolve complex technical issues efficiently. Experience in coordinating with third‑party technical support vendors. Proficiency in creating and maintaining technical documentation. Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable. Solid understanding of IT service management and ITIL best practices is a plus. Track record of continuous learning and adapting to new technologies. Desired Skills and Attributes Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non‑technical audiences. Problem‑Solving Mindset: Proactive and solution‑oriented approach to addressing challenges and improving processes. Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast‑paced environment. Customer‑Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Expedite Technology Solutions LLC by 2x. Get notified about new Senior System Analyst jobs in Atlanta, GA. #J-18808-Ljbffr