DOAS Senior System Analyst

2 days ago

Atlanta, GA, United States r2 Technologies, Inc. Full time
DOAS Senior System Analyst (777670)

Local to Atlanta GA

Position Overview:

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule

Primary Responsibilities:

  • Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
  • Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
  • Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
  • Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
  • Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
  • 10+ years of IT experience.
  • Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
  • Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
    • Understanding of Windows Client and Windows Server in production environments.
    • Configuration of Windows Infrastructure via Group Policy and/or scripts.
    • Adept at using Powershell to automate and execute tasks.
    • Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
    • Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
  • 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
  • 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
  • 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
  • Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
  • Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
  • Experience in coordinating with third-party technical support vendors.
  • Proficiency in creating and maintaining technical documentation.
  • Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
  • Solid understanding of IT service management and ITIL best practices is a plus.
  • Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
  • Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes.
  • Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment.
  • Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met.


Skills:

O365,Exchange Server,Windows,RDP

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