DOAS Senior System Analyst

Short Description:
The Dept. of Administrative Services is seeking an experienced Senior System Analyst to
provide hands-on technical expertise on a team of systems analysts and systems
administrators.

Complete Description:
Position Overview:

We are seeking an experienced Senior System Analyst to
provide hands-on technical expertise on a team of systems analysts and systems
administrators. This role is pivotal in supporting end-users with their IT
needs and ensuring the ongoing maintenance and reliability of the agency's core
applications and IT infrastructure.

The ideal candidate will have a strong background in IT
support, systems administration, and team leadership, with the ability to guide
the resolution of complex technical issues, coordinate with third-party
vendors, and implement solutions that enhance overall IT service delivery.
Local candidates only as they will be required to come to the office per a hybrid work schedule

Primary Responsibilities:

- Provide
Complex Issue Resolution: Serve as the escalation point for technical
issues, guiding the team in troubleshooting and resolving hardware,
software, and network problems.

- Collaborate
with Third-Party Vendors: Act as the primary contact for external
vendors, coordinating support for advanced technical issues and ensuring
timely resolution.

- Support
Core IT Systems: Ensure proper management and support of technologies
including Office 365, Active Directory, Exchange Server, Microsoft Teams
softphones, VPN, RDP, and Windows operating systems.

- Research
nd Implement Technical Solutions: Recommend and implement solutions
to improve efficiency and reliability.

- Develop
nd Maintain Documentation: Ensure comprehensive documentation of
systems, processes, and troubleshooting procedures for team reference and
knowledge sharing.

Necessary Skills and Qualifications:

- 10+
years of IT experience.

- Proven
expertise in Office 365, Active Directory, Exchange Server, Windows
operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

- Minimum
5 years of relevant industry experience in a Microsoft enterprise
environment including:

- Understanding
of Windows Client and Windows Server in production environments.

- Configuration
of Windows Infrastructure via Group Policy and/or scripts.

- Adept
t using Powershell to automate and execute tasks.

- Basic
understanding of the TCP/IP Stack and common services such as DNS and
DHCP.

- Microsoft
Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.

- 3+
years of experience with Active Directory Domain Services (AD DS) upgrade,
consolidation and migration projects.

- 2+
years of experience with Office/Microsoft 365 with at least one year of
experience migrating mailboxes.

- 1+
years experience Active Directory Federation Services (ADFS) or Azure
ctive Directory and understanding of SAML 2.0 and cloud SSO providers

- Hands-on
experience with AWS infrastructure management and supporting SharePoint
environments would be a plus.

- Strong
troubleshooting and problem-solving skills, with the ability to resolve
complex technical issues efficiently.

- Experience
in coordinating with third-party technical support vendors.

- Proficiency
in creating and maintaining technical documentation.

- Relevant
Microsoft certifications (e.g., Windows Server, Office 365, Azure) are
highly desirable.

- Solid
understanding of IT service management and ITIL best practices is a plus.

- Track
record of continuous learning and adapting to new technologies.

Desired Skills and Attributes:

- Strong
Communication Skills: Ability to articulate technical concepts clearly
to both technical and non-technical audiences.

- Problem-Solving
Mindset: Proactive and solution-oriented approach to addressing
challenges and improving processes.

- Adaptability
nd Flexibility: Capable of handling shifting priorities and working
in a fast-paced environment.

- Customer-Focused
ttitude: Dedicated to providing excellent service to internal users
nd ensuring their IT needs are met.