Sr. Asst. Director of Transfer Admission

2 months ago

Andover, United States Merrimack College Full time

Position Overview

Reporting to the Director of Transfer Admission & Enrollment Services, the Senior Assistant Director of Transfer Admission & Enrollment Services will share responsibility for meeting institutional enrollment goals and serve as an advisor to prospective students and their families, both transfer and off-cycle freshmen. They will serve as front-line contact for parents and students through the matriculation cycle to support successful enrollment and retention.

The Sr. Assistant Director of Transfer Admission & Enrollment Services will be a generalist and a specialist in enrollment areas including admission, orientation, financial aid, transfer credits and curriculum, and billing. They will provide exceptional customer services and build students' and family members' affinity to Merrimack. They will regularly staff outreach campaigns utilizing multiple communication channels to identify and navigate any barriers to enrollment and matriculation, present information sessions and participate in admission events. During peak recruitment season especially, the Sr. Assistant Director may be called upon to support the recruitment team. This person will also contribute to the development and implementation of recruitment plans for prospective transfer students. They will lead transfer credit evaluation and systems maintenance for new students in Merrimack's undergraduate programs.

Primary Responsibilities:

  • Develop and execute recruitment plan and budget for all transfer student recruitment events with a focus on primary, secondary and tertiary market community colleges and previous first-time freshmen applicants.
  • Provide exceptional customer service by establishing channels of communication with prospective students to introduce them to and inform them of Merrimack College; facilitate their relationship with the institution throughout the admission process starting at the inquiry stage through their enrollment at the college.
  • They will demonstrate exceptional communication, interpersonal, and multicultural skills. They will have the ability to establish and develop and foster long-term professional relationships, both on and off-campus.
  • They will use data and market research to make informed decisions, while also exhibiting the ability to take initiative and solve problems.
  • As a member of the Admission team, the Senior Assistant Director is expected to actively participate in the myriad of on and off-campus activities designed to recruit, admit, and enroll an entering class that meets institutional goals.
  • Represent Merrimack College to prospective students and their families by attending off campus recruitment events, which include college fairs/tabling events and individual visits at community colleges, in addition to conducting on-campus transfer events for students, families, and transfer advisors.
  • Counsel and advise prospective students, their families, transfer advisors and other community members about the transfer admission process, transfer credit options, course selection at non-Merrimack institutions and effectively communicate Merrimack's value proposition.
  • Work with advising center staff and faculty to coordinate new student advising meetings and course registration.
  • Assist in the maintenance and quality control of student records, transfer policies and transfer credit records in Slate, manage day-to-day credit coordination in TES, and transfer credit review process for transfer and first-year student in collaboration with the office of the registrar and faculty.
  • Participate and represent Merrimack College through meetings, presenting group information sessions and active participation in signature programming such as Open Houses, Admitted Student Days, Shadow Days, Orientation.
  • In addition, this person must have the ability to work well independently and as part of a team in a fast-paced, target driven environment. The willingness and ability to travel extended periods, and work extended hours including evenings and weekends is required.
Qualifications:
  • Bachelor's degree required; master's degree preferred.
  • Valid U.S. driving license required.
  • 3-5 years of professional experience, preferably in recruitment, sales, or admission.
  • Strong commitment to Diversity, Equity, and Inclusion and cross-cultural competence.
  • Self-starter with a positive attitude, proactive mindset, and strong work ethic.
  • Effective time management and organizational skills.
  • Demonstrated ability to prioritize among competing tasks and pay close attention to detail while working in a deadline-driven, fast-paced environment.
  • Demonstrated ability to problem solve, make decisions quickly, and approach challenges creatively and independently.
  • Willingness to learn and utilize the latest technology in enrollment planning, including experience with a customer relationship management (CRM) system.
  • Experience providing top-notch customer service.
  • Excellent verbal, written, and public speaking communication skills.
Application Materials Should Include:
  • Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
  • Resume

This position is subject to the successful completion of a criminal background check.

Vaccinations and Work Location

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

The COVID-19 vaccine and booster for which an individual may be eligible are highly recommended for students, faculty and staff. Merrimack College does not require proof of COVID vaccination for enrollment, employment or to be a guest on our campus.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack's Catholic and Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Catholic and Augustinian mission and our values of diversity, equity and inclusion.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and 1,700 graduate students from 43 states and 42 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has five schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy and the Girard school of business. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 37th in the Regional Universities North category in 2025. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.

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