Sr. Technical Learning Specialist

Sr. Technical Learning Specialist – Docusign Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside documents, enabling companies to create, commit, and manage agreements with solutions from the #1 company in e‑signature and contract lifecycle management (CLM). What you'll do We are seeking a highly motivated and experienced Sr. Technical Learning Specialist to lead the successful execution of our critical Tech Learning initiatives aligned with business goals and enablement strategy. The role involves building and scaling several critical investments on Engineering Onboarding, Cloud Education, and Engineering‑Focused bootcamps. This is an individual contributor position reporting to the Technical Learning Director. Responsibility Partner with engineering teams and stakeholders to conduct skill gap analyses and identify tech learning needs aligned with critical engineering programs and OKRs. Define tech learning strategy and structure for complex technical curricula (e.g., AI/ML development, Cloud) and select appropriate delivery modalities (e.g e‑learning, instructor‑led training, bootcamps). Manage delivery and planning of tech learning programs, acting as primary owner for program execution and managing timelines, logistics, and resources. Collaborate with Instructional Designers and Subject Matter Experts to create or curate high‑quality, relevant, and engaging technical learning content. Evaluate effectiveness and relevance of learning programs through surveys, feedback collection, and data analysis. Select, onboard, and manage external training vendors, ensuring quality and performance standards. Define and track key performance indicators (KPIs) such as course completion rates, learner engagement, and long‑term impact on job performance and retention. Present project updates, results, and metrics to engineering stakeholders, translating complex technical concepts into actionable information. Iterate on program content, delivery methods, and overall strategy based on data‑driven insights. Identify, address, and remove obstacles hindering program progress. Support risk and change management activities for the program. Job Designation Hybrid: Employee divides time between in‑office and remote work. Access to an office location is required. Minimum 2 days per week in office (weekly expectation). What you bring Basic 5+ years of related experience Bachelor’s degree in Business, Computer Science, Engineering, or a related technical field Experience with technical competencies, LMS/LXP (e.g., Workday Learning), Google Workspace, Gemini, ChatGPT Experience leading complex, end‑to‑end tech learning programs, preferably in a technology or AI/ML domain Experience selecting, managing, and governing external vendors and partners Experience with tracking engineering KPIs and conducting program audits or assessments aligned with future‑facing engineering OKRs and KPIs Experience managing expectations and working effectively across diverse, cross‑functional engineering teams Preferred Familiarity with prompting, AI/ML, Cloud, and Software Development Life Cycle concepts Professional certification in Project Management (e.g., PMP, PgMP) or Agile/Scrum Experience collaborating with academic institutions and research labs Wage Transparency Pay for this position depends on geographic location and may vary based on skills and experience. Base salary ranges for key markets: Washington, Maryland, New Jersey, and New York (including NYC metro area): $97,000 – $139,525 Eligible for company bonus plan based on performance. Benefits Paid Time Off: earned time off and paid company holidays based on region Paid Parental Leave: up to six months off after birth, adoption, or foster placement Full Health Benefits Plans: options for 100% employer‑paid and minimum employee‑contribution plans from day one Retirement Plans: employer contributions available Learning and Development: coaching, online courses, and education reimbursements Compassionate Care Leave: paid time off following loss of a loved one Work Authorization Notice Applicants must already be authorized to work in the United States on a full‑time, permanent basis without the need for current or future sponsorship. Docusign does not provide visa sponsorship. Life at Docusign Docusign is committed to building trust, making the world more agreeable, and fostering an inclusive environment. We ensure every team member has equal opportunity to succeed, is heard, and can build lasting relationships. Our culture values respect, honesty, and excellence. Accommodation Docusign provides reasonable accommodations for qualified individuals with disabilities during the application process. Contact accommodations@docusign.com. For technical assistance, contact taops@docusign.com. Applicant and Candidate Privacy Notice This position is not eligible for employment in Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming. Equal Opportunity Employer Docusign is an Equal Opportunity Employer. We do not discriminate on basis of race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. #J-18808-Ljbffr