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Systems Administrator IV
2 months ago
Systems Administrator IV (Aloha POS)
Atlanta, GA (Hybrid)
9-Month Contract
Job ID 24-08819
We are hiring "Systems Administrator IV (Aloha POS)" for one of our clients. This position is a 9 month contract opportunity based out of Atlanta, GA (Hybrid).
Provide restaurant system configuration and menu maintenance & administration (food, beverage, retail, pricing, and related configurations) in support of the business needs. Assist the New Restaurant Opening (NRO) process by entering setup information on time. Frequently assist the Restaurant System Support and Guest Experience Innovation functions by performing related project tasks and assignments. Act as support escalation for all POS menus and related system configurations. Assist with menu and store-level tasks related to the new Point of Sale project.
Qualifications:
5 years combined point of sale use & administration experience required.
2 years of cross-functional project team SME Experience, including ownership of sub-projects and activities required.
Inventory management expertise is required.
Familiarity with the project life cycle is required.
Minimum Qualification:
Bachelor’s Degree or equivalent.
2+ years of Aloha Menu Admin experience.
2+ years of knowledge of back office systems.
Responsibilities:
Administer approved menus & prices on all required computer applications including, but not limited to the NCR suite of products: Aloha, NCR Back Office (NBO), Online Ordering Web Admin & Menu Configurator.
Maintain system configuration settings on related computer applications, for all restaurants using Aloha Configuration Center, Command Center, NBO Back Office Manager, and any other tool that there is a developed need for.
Perform customer service relationship management, by responding to inquiries regarding system setup of related topics.
Provide escalation support of all restaurants as relates to POS system, back office system, online ordering system, and any designated system that a need is developed for, using the designated support desk software.
Provide and maintain documentation regarding system configuration, maintenance processes & schedules, and support plans of related activities.
Provide and maintain related knowledge base articles for designated help desk software.
Provide support for the new Point of Sale project.
Required Knowledge, Skills, or Abilities:
Must be a clear and concise communicator.
Must have the ability to communicate to all levels of the organization in written, verbal & telephone forms of communication.
Must have good problem-solving skills in a fast-paced environment.
Ability to establish and maintain harmonious working relationships with others.
Exceptional organization, communication skills, and keen attention to detail.
Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.
Ability to work cross-functionally within an organization.
Intermediate-level skills using JIRA and Confluence.
Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word.
Expert-level skills with Microsoft Office Excel.
Analyze problems and escalate issues promptly for quick resolution.
Strong Presentation Skills.
Team focused.
Enthusiastic about managing projects and working with people.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
