Bilingual (English / Spanish) Patient Support Center Representative - Fontana CA

3 weeks ago


Cedar Glen, United States Optum Full time

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 8110 Mango Avenue Fontana, CA 92335. We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities: Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance Meet department standards to adherence metric Adherence metric is evaluated daily Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs Translates oral information into concise and accurate written documentation per guidelines Assists new or potential members in the choice of PCP and supplies general information about medical group Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH) Data enters PCP changes into the system and processes paperwork as necessary You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED OR equivalent work experience MA (medical assistant certification) Must be 18 years of age OR older 2+ years of experience working in a customer service-based role Bilingual fluency in English / Spanish Ability to demonstrate proficiency using Microsoft Suite and other systems to include navigating multiple chat channels within Microsoft Teams Ability to work an 8-hour shift, 40 hours a week, between 8:00 am - 5:00 pm PST from Monday – Friday Preferred Qualifications: 1+ years of experience working in a healthcare setting Previously worked OR is currently working as a contractor placed at UHG OR one of its subsidiaries OR affiliates California Residents Only:The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED



  • Cedar Hill, United States AT&T Full time

    Do you speak Spanish and English? If you do, were looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual. Its time to take your sales career to the next level. Every day youll be at Sales Consultant, Retail Sales, Spanish, Bilingual, Consultant, Sales Associate


  • Cedar Hill, Texas, United States Tim Gibbs - State Farm Agency Full time

    Job OpportunityWe are seeking a highly motivated and bilingual sales representative to join our team at Tim Gibbs - State Farm Agency in Cedar Hill, TX. As a sales representative, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services.Key Responsibilities:Develop and...


  • Glen Burnie, United States JBA Chevrolet Full time

    About Us: At J.B.A. Automotive, we pride ourselves on delivering exceptional service and value to our customers. As a leading automotive dealership, we are looking for a detail-oriented, dedicated, and bilingual service department receptionist with service advisor experience to join our team. The role of the receptionist is to answer a multi-line phone...


  • Ruther Glen, Virginia, United States State Farm Agency Ruther Glen Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Front Office Representative to join our team at State Farm Agency Ruther Glen. As a key member of our front office team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining high customer...


  • Cedar Rapids, Iowa, United States ImOn Communications Full time

    About the RoleWe are seeking a highly skilled Customer Relationship Advocate, Bilingual to join our team at ImOn Communications. As a key member of our customer care contact center, you will play a vital role in providing exceptional technical support to our customers in English and/or Spanish.Key ResponsibilitiesAssist customers with general service...


  • Ruther Glen, United States Epic Personnel Partners Full time

    Are you ready to jumpstart your career and become an EPIC employee? Apply today and join our team as a Bilingual Warehouse Customer Service Representative in Ruther Glen, VA! Pay: $17.00 - $23.00 per hour (weekly pay) Must be bilingual(Spanish & English) and have no scheduling restrictions. Key Responsibilities: Supervise and support up to 150+...


  • Ruther Glen, United States Epic Personnel Partners, LLC. Full time

    Are you ready to jumpstart your career and become an EPIC employee? Apply today and join our team as a Bilingual Warehouse Customer Service Representative in Ruther Glen, VA!Pay: $17.00 - $23.00 per hour (weekly pay)Must be bilingual(Spanish & English) and have no scheduling restrictions.Key Responsibilities:· Supervise and support up to 150+ employees.·...


  • Ruther Glen, United States Epic Personnel Partners, LLC. Full time

    Are you ready to jumpstart your career and become an EPIC employee? Apply today and join our team as a Bilingual Warehouse Customer Service Representative in Ruther Glen, VA!Pay: $17.00 - $23.00 per hour (weekly pay)Must be bilingual(Spanish & English) and have no scheduling restrictions.Key Responsibilities:· Supervise and support up to 150+ employees.·...


  • Ruther Glen, United States Epic Personnel Partners, LLC. Full time

    Are you ready to jumpstart your career and become an EPIC employee? Apply today and join our team as a Bilingual Warehouse Customer Service Representative in Ruther Glen, VA!Pay: $17.00 - $23.00 per hour (weekly pay)Must be bilingual(Spanish & English) and have no scheduling restrictions.Key Responsibilities:· Supervise and support up to 150+ employees.·...


  • Glen Allen, United States RemX Full time

    Reputable Non-profit organization is seeking for a Social Work -Telephone Reassurance Representative with a Bachelors in Social Work, Science or Psychology. "Remote work available"Telephone Reassurance Representative: Main goal is to provide follow up to applicants needing program assistance. Perform Outbound service calls and follow up on database...


  • Glen Allen, United States RemX Full time

    Reputable Non-profit organization is seeking for a Social Work -Telephone Reassurance Representative with a Bachelors in Social Work, Science or Psychology. "Remote work available"Telephone Reassurance Representative: Main goal is to provide follow up to applicants needing program assistance. Perform Outbound service calls and follow up on database...


  • Glen Allen, Virginia, United States Patient First Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Patient First. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.Key ResponsibilitiesPatient Care: Assist patients...


  • Cedar Rapids, Iowa, United States ImOn Communications Full time

    About the Role:We are seeking a highly skilled Customer Relationship Advocate, Bilingual to join our team at ImOn Communications. As a key member of our customer care contact center, you will be responsible for providing exceptional technical support to our customers in English and/or Spanish.Key Responsibilities:Assist customers with general service...


  • Glen Allen, United States Patient First Full time

    The responsibilities of this job include, but are not limited to, the following: Helping patients who require assistance while using the kiosk. Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; Respectfully handling Physician and Nurse requests in a timely...


  • Cedar Crest, New Mexico, United States University of New Mexico - Hospitals Full time

    Job Title: Bilingual Registered NurseWe are seeking a highly skilled and compassionate Bilingual Registered Nurse to join our team at the University of New Mexico - Hospitals. As a Bilingual RN, you will have the opportunity to work with patients from diverse backgrounds and provide high-quality care in a dynamic and supportive environment.Job Summary:The...


  • Cedar Hill, Texas, United States AlienVault Full time

    Job OverviewAre you fluent in Spanish and English? We're seeking a Retail Sales Consultant to join our team. As a bilingual sales professional, you'll have the opportunity to work with customers, meet sales targets, and earn a competitive hourly wage and commission.Key Responsibilities:Use a consultative sales approach to guide customers through their...

  • Bilingual ICU Nurse

    1 month ago


    Cedar Crest, New Mexico, United States University of New Mexico - Hospitals Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual ICU Registered Nurse to join our team at the University of New Mexico - Hospitals. As a key member of our Medical Cardiac ICU team, you will provide direct nursing care to critically ill patients and their families, working collaboratively with a multidisciplinary team to ensure...


  • Cedar Rapids, United States ImOn Communications Full time

    Job Type Full-time Description ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Customer Relationship Advocate,...


  • Cedar Rapids, United States ImOn Communications Full time

    Job Type Full-time Description ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Customer Relationship Advocate,...


  • Cedar Crest, New Mexico, United States University of New Mexico - Hospitals Full time

    Job Title: Bilingual Registered NurseJoin the University of New Mexico - Hospitals team as a Bilingual Registered Nurse and make a difference in the lives of our patients.About the Role:We are seeking a highly skilled and compassionate Bilingual Registered Nurse to join our team in the COPE Clinic. As a Bilingual Registered Nurse, you will provide...