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Back of House Shift Leader

1 month ago

Atlanta, United States Chick-fil-A Full time
BOH Senior Team Leader

Shifts required
  1. 2pm-close Availability
  1. 401K: Simple Match Plan Available (Must Opt. In)
  1. Insurance: Bronze, Midline, Primary Plans (See HR)
  1. Vacation Policy:
  1. Role & Responsibilities:
  2. The Back of House responsibilities will be divided into the four following categories; Operational Disciplines, Performance Expectations, Administrative Responsibilities and Sr. Team Leader Training & Development. Below are the roles, responsibilities, & expectations of the position.
  3. Operational Discipline:
  4. Primary Area- Strategy Execution
  5. 3 Team Member Strategy
  6. 4 Team Member Strategy
  1. Secondary Area- Strategy Execution
  2. Effective Communicator
  3. Supporting Team Member
  1. Breading Area- Strategy Execution
  2. Tornado Breading
  3. Machines
  4. Thawing Expectations
  5. Temping Expectations
  1. Prep Area- Strategy Execution
  2. Bulk/Prep Line Strategy
  3. Bulk and Prep Line Strategy
  1. Performance Expectations
  2. Service times
  3. Breakfast- 2:30 or less
  4. Lunch- 3:45 or less
  5. Afternoon- 3:30 or less
  6. Dinner 4:00 or less
  1. Lean Expectation
  2. Lean Should be followed 100% of the time (Minus major sales change scenarios)
  3. Extremely Low Sales % changes
  4. Extremely High Sales % changes
  5. Natural Disaster or Pandemics
  1. Catering
  2. Expectations- All order should be completed by expected time written on the board
  1. 3rd Party Audits
  2. Maintain an Elite Food Safety Score
  3. Deloitte Audit score 95 or better
  4. Health inspect 97 or better
  1. Coordinator ADMIN:
  2. Attendance
  3. Track Team members Attendance (Email HR Director Weekly of Repeat Offenders)
  4. Resources (Email director for any requests)
  5. Technology
  6. Small wares
  7. Equipment
  8. R&M
  9. Setups
  10. Complete setup sheets for the week before Monday
  11. This includes break strategy
  12. Employee Evaluation
  13. Must be completed quarterly
  1. Sr. Team Leader Training
  2. Checklist Training
  3. Operational Discipline Training
  4. Execution Training