Guest Experience Specialist

4 weeks ago


Parsippany Troy Hills, United States Marriott International, Inc Full time
Additional InformationPay: $15.50/Hour, Full Availability Needed
Job Number24211249
Job CategoryRooms & Guest Services Operations
LocationCourtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States, 07054VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.



  • Parsippany, United States Marriott International, Inc Full time

    Additional InformationPay: $15.50/Hour, Full Availability NeededJob Number24211249Job CategoryRooms & Guest Services OperationsLocationCourtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States, 07054VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving...


  • Parsippany, United States Marriott Full time

    Additional Information Pay: $16.91/hour Job Number 24164865 Job Category Rooms & Guest Services Operations Location Courtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in...


  • Parsippany, United States Marriott International, Inc Full time

    Additional InformationPay: $15.50/Hour, Full Availability NeededJob Number24211249Job CategoryRooms & Guest Services OperationsLocationCourtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States, 07054VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving...


  • Parsippany, United States Marriott International Inc Full time

    Additional InformationPay: $15.50/Hour, Full Availability Needed Job Number24211249 Job CategoryRooms & Guest Services Operations LocationCourtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States, 07054VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...


  • Parsippany, United States Marriott International Inc Full time

    Additional InformationPay: $15.50/Hour, Full Availability Needed Job Number24211249 Job CategoryRooms & Guest Services Operations LocationCourtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States, 07054VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving...


  • Parsippany, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: EAF8EF797389F3222CD2D90BFE27ED75 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...


  • Parsippany, New Jersey, United States Marriott Full time

    About the RoleThis Guest Experience Specialist position requires someone who is passionate about delivering exceptional guest experiences. As part of our Courtyard by Marriott team, you will be empowered to take ownership of the guest journey and make every interaction memorable.ResponsibilitiesTake initiative to deliver a wide range of services that guide...


  • Beverly Hills, California, United States Evolution Parking & Guest Services Full time

    Become a Part of Our Team at Evolution Parking & Guest Services">We are looking for a motivated and enthusiastic individual to join our team as a Valet Attendant.">About the Position">This is an exciting opportunity to work in a dynamic environment and make a positive impact on our guests' experiences.">Essential Responsibilities">Assist guests with their...


  • Bloomfield Hills, United States VO Spa One LLC Full time

    Look Great and Feel AMAZING!! V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be! The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the...


  • Wellesley Hills, Massachusetts, United States Compass Group, North America Full time

    **Job Summary**We are seeking a highly motivated Guest Experience Specialist to join our team at Compass Group, North America. In this role, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.**Key Responsibilities**Provide exceptional customer service to guests, responding promptly to...


  • North Richland Hills, Texas, United States Golden Corral Full time

    About the Role: As a Guest Experience Specialist at Golden Corral, you will be responsible for creating a welcoming atmosphere for guests. Your interactions with guests will impact their overall dining experience and determine whether they return.Responsibilities:Welcome guests to the restaurant and offer assistanceProcess food orders and handle payment...


  • Beverly Hills, California, United States Moxie Restaurant Ventures LLC Full time

    About the RoleWe are looking for a highly motivated and organized Host and Guest Experience Specialist to join our team at Moxie Restaurant Ventures LLC. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key Responsibilities:Provide...


  • Parsippany, New Jersey, United States Marriott International, Inc Full time

    Role SummaryWe are seeking a skilled Hotel Guest Experience Ambassador to join our team. In this role, you will be responsible for delivering exceptional guest experiences throughout their stay with us.Main ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Deliver quality meals and share the highlights...


  • Chino Hills, California, United States Wingstop Full time

    Your Role at WingstopAs a Guest Service Team Member, you will be the first point of contact for many of our guests. Your role is crucial in ensuring that every guest has a positive experience and leaves our restaurant feeling satisfied and eager to return.Key ResponsibilitiesSome of your key responsibilities will include:Providing exceptional customer...


  • Troy, Michigan, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Marriott Hotels. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable and enjoyable experience.ResponsibilitiesDeliver exceptional customer service and resolve any guest complaints...


  • Wellesley Hills, Massachusetts, United States Compass Group, North America Full time

    About the Job:This Hospitality Services Associate role with Compass Group is an excellent opportunity for individuals who enjoy working with people and want to make a positive impact on our guests' experiences. As a key member of our front desk team, you will be responsible for providing top-notch service and ensuring that our guests feel welcome and...


  • Beverly Hills, California, United States Maybourne Beverly Hills Hotel Full time

    The Maybourne Beverly Hills Hotel is seeking a skilled and experienced Server to join our team. As a Server, you will be responsible for providing exceptional service to our guests by attending to their dining needs, taking orders, serving food and drinks, and ensuring that their expectations are met. This role requires a strong ability to work...


  • Troy, Michigan, United States Marriott International Inc Full time

    About UsMarriott International Inc is a leading hospitality company with a rich history and a commitment to excellence. Our mission is to provide exceptional guest experiences and create memorable moments for our customers.Job DescriptionThe Front Desk Agent will be responsible for delivering exceptional guest service, responding to inquiries, and resolving...


  • Parsippany, New Jersey, United States Massage Envy Full time

    About the RoleWe are looking for a motivated Client Experience Specialist to help us grow and retain a client base. As a key member of our team, you will be responsible for promoting the value of Total Body Care, educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.Day-to-Day...


  • Parsippany, New Jersey, United States Marriott Full time

    **The Role**Courtyard Parsippany is seeking a Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for delivering exceptional guest experiences by taking ownership of various tasks and responsibilities.This role requires a high level of flexibility and adaptability, as you will be working in a fast-paced...