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Job Summary
Manages planning and operational health of Commerce integrations with third party Over the Top services on Xfinity and Xumo platforms, including pipeline management, internal stakeholder alignment, and platform performance monitoring.Job Description
Core Responsibilities
- Manage roadmap documentation and coordinate Plan of Record (POR) entries for Commerce-related projects and capabilities
- Liaise with colleagues on the team to ensure Commerce platform needs are properly communicated to supporting organizations, including Experience, Engineering, Customer Comms, Customer Care, and Business Intelligence
- Assess and update Commerce BRDs for consistency and clarity, bringing a platform focus to individual projects
- Monitor Customer Care and technical performance issues through data for opportunities to optimize CX and improve reliability of Commerce integrations
- Perform periodic platform assessments to validate experiences are operating up to the standards of the business
- Identify product gaps and organize backlog of roadmap features for planning purposes
- Manage partner wish list, coordinating with deal teams for pipeline planning and status updates
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Minimum Requirements
- Bachelors degree or equivalent
- Excel, PowerPoint experience
- Project management skills preferred
- Product management experience preferred
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
