Product Tech Support Eng III

1 month ago

New Freedom, United States Johnson Controls Full time

***Consideration given to applicants residing in or within a commutable distance from New Freedom, PA. AND to applicants willing to relocate***

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What We Offer:

  • Competitive salary

  • Paid vacation/holidays/sick time- 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

What You Will Do:

Under minimal supervision provides technical support to the Field Sales & Service organization for Data Center Accounts in a consistent manner across all product offerings.

How You Will Do It:

  • Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.

  • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.

  • Processes warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.

  • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Specialist III provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove new and or existing product equipment offerings.

  • Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.

  • Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.

  • Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.

  • Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.

  • Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

What We Look For:

Required

  • Bachelor's degree in engineering or a related Technical/Scientific field and a minimum of eight (8) years’ of technical experience with a knowledge of HVAC&R products OR fifteen (15) years' of HVAC&R experience (in lieu of a bachelor's degree).

  • Ability to analyze and solve complex product system problems.

  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) and Internet software and E-mail.

  • Adept at troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

  • Ability and willingness to travel up to 25% both domestically and internationally. Must posses or be eligible to obtain a valid passport and appropriate visas (as applicable/when required) for international travel.

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