Partner Success Manager

2 weeks ago

NJ, United States Right At School Full time

Right At School provides safe, engaging, and meaningful in-school and extracurricular programs to enrich the lives of students, give parents peace of mind, and enable schools to focus on their academic mission. This is a unique opportunity to join a growing marketing and product team focused on expanding Right At School’s presence in school districts that are using district, state or federal funds to provide out-of-school-time enrichment to their communities. With the support of our amazing team, we’ve grown at an exciting rate, now serving over 50,000 kiddos across the country

Role Overview:

As a Partner Success Manager at Right At School, you will play a pivotal role in executing our mission by fostering strong relationships with senior district leaders, uncovering new opportunities for growth, and driving revenue expansion within districts. Your primary focus will be on cultivating partnerships, identifying upsell opportunities, and ensuring the success and satisfaction of our partner schools.

Key Responsibilities:

  • Cultivate Relationships: Develop and maintain strong relationships with senior district leaders to understand their needs and position Right At School’s expanded offerings effectively.
  • Strategic Expansion: Attend state conferences and partner events to establish and build relationships, grow the expansion pipeline, and secure renewals.
  • Collaborative Support: Work closely with the Regional Vice President and Senior Area Manager to streamline communication, strategy, and support for shared district partners.
  • Identify Growth Opportunities: Identify cross sell and upsell opportunities to grow the overall book of business and maximize revenue.
  • CrossFunctional Collaboration: Engage with sales, product, and leadership teams to communicate quarterly forecasting, provide product feedback, and enhance the overall customer experience.
  • Partnership Support Model: Collaborate to plan a tiered partnership support model, including regular meetings with district leadership, board presentations, and ongoing communication with principals.
  • Data Analysis: Aggregate and synthesize outcome data from districts, including enrollment growth, revenue generated, success stories, and other relevant metrics.
  • Contract Management: Negotiate, create, and execute contract renewals as needed, ensuring timely reregistration and alignment with contract terms.
  • Enrollment Growth Strategy: Collaborate with regional teams and marketing to create enrollment growth strategies, including onsite events, community engagement, and referrals.
  • CRM Utilization: Effectively utilize CRM systems to manage tasks, events, and forecasts accurately and efficiently.
  • Revenue Goals: Achieve or exceed individual revenue goals and quotas associated with enrollment increases and new district offerings.
  • Additional responsibilities as directed by Management

Qualifications:

  • Bachelor’s degree in Education, Business Administration or related field.
  • 5+ years in customer success preferably in the education or B2B sector or education administration.
  • Strong communication, negotiation, and relationship building skills.
  • Ability to analyze data, identify trends, and make data driven decisions.
  • Experience with CRM systems and proficiency in Google Suite
  • Willingness to travel as needed (25-40% estimated).

Benefits:

  • Competitive salary and bonus structure
  • Comprehensive benefits package including health, dental, and vision coverage
  • Professional development opportunities
  • Collaborative and supportive work environment

Join our team at Right At School and make a meaningful impact on education while driving growth and success for our partners. Apply now to become our next Partner Success Manager

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