Sr Site Specialist

4 weeks ago

Boston, United States Thermo Fisher Scientific Full time
*Work Schedule*
Standard (Mon-Fri)*Environmental Conditions*
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift*Job Description*
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

*Location/Division Specific Information*

*How do we make an impact?*

Unity Lab Services provides a single source for coordinating lab service, support, and supply management. Our customized service offerings and extraordinary service guides have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

*What will you do?*

* Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing

* Perform laboratory services such as ordering and autoclave & glassware processing, Gas management (LN2)

* Analyzes/maintains/reconciles various reports to ensure contractual requirements are met

* Work within computer systems to access and follow standard operating procedures

* Proactively connect with the supervisor any customer concerns and/or potential problems

* Optimally address customer concerns within established resolution timeframes.

* Engage in process improvement activities

* May perform other responsibilities as assigned by management

*How will you get here?*

*Education*

High school diploma or equivalent required.

Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

*Experience*

2 years of related experience within a laboratory setting is helpful.

Experience working in customer service is also a plus.

*Knowledge, Skills, Abilities *

* Able to read, write, and speak English fluently

* Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

* Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

* Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

* Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.

*Physical Requirements / Work Environment*

* Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)

* Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.

* Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.

* Regularly required to stand or walk for prolonged periods.

* Ability to work overtime, as needed.

*Benefits*

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

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