HVAC Chiller Service Technician Team Lead

4 weeks ago

Metairie Terrace, United States Johnson Controls International Full time

What you will do

Under general direction, the HVAC Chiller Service Technician Team Lead performs preventive maintenance, repair, installation and replacement of HVAC mechanical equipment; assists branch leadership with coaching and mentoring of branch Technicians with the delivery of customer satisfaction and following operational processes; provides Level 1 technical support and assists with technical development of others; ensures work is being performed in compliance with state, local and federal legal requirements; operates on the job with the highest of ethics; and, properly completes all required project and service documentation.

How you will do it

  • Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.

  • Recognized as a leader by peers while being a coach and mentor within the branch. Serves as the escalation point on technical issues and provides on-the-job training for other Technicians.

  • Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.

  • Escalation point from the branch to the Service Manager for critical issues.

  • Assists management with assuring proper field operational disciplines of other Technicians are followed.

  • Regularly provides input on development and training needs of the branch.

  • Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent as appropriate.

  • Assists with the identification of material needs required for service delivery.

  • Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installations.

  • Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service on outstanding issues and recommends system enhancements, upgrades and or repairs.

  • Manages assigned work to meet a professional level of execution, on-time and to the customers’ satisfaction.

  • Provides consultant level services for customers related to repairs and enhancements.

  • Conducts self-study (reading, research and practice) to improve and maintain technical proficiency. Completes all training and certifications as required by the company.

What we look for

Required:

  • Must be a member or willing to join the local United Pipefitters Association (UA).

  • High school diploma or equivalent.

  • Minimum of five (5) years of experience working on air cooled or water-cooled machines.

  • Strong HVAC mechanical troubleshooting background.

  • Minimum of three (3) years of supervisory experience in the mechanical field for air cooled and water-cooled chillers field.

  • Universal EPA refrigerants license.

  • Valid driver's license and an excellent driving record.

  • Ability to act independently and to coordinate the work of other employees and contractors on a customer site. Effective interpersonal skills to represent the company to customers and other outside contacts.

  • Ability to explain technical information to technical and non-technical people.

  • Attention to detail through interpersonal, digital and written skills.

  • Self-starter with a passion/desire to learn and apply on the job.

  • Prioritize safety in all forms.

*This is a Bargaining Unit Position*

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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