Call Center Coordinator

3 weeks ago

Juneau, United States Southeast Alaska Regional Health Consortium Full time

Pay Range:$25.00 - $29.35

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

* Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.


* Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.


* Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.


* Raises concerns in an appropriate manner and according to policy.


* Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.


* Responsible for coordination of benefits when more than one insurance carrier is used.


* Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.


* Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.


* Trained to assist multiple locations within the consortium.


* Takes messages that are clear and concise.


* Demonstrates exceptional phone etiquette.


* Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.


* Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.


* Schedule appointments for patients calling from multiple locations in Southeast Alaska.


* Other duties as assigned by the supervisor.



Physical Demands

* Sitting for long periods of time.



Work Environment

* Fast-paced.



Additional Details:

Education, Certifications, and Licenses Required

* High school diploma or equivalent.
* Certificate of Healthcare Access Associate (CHAA) within 1 year of hire.

Experience Required

* 2 years of office experience or 1 year of medical office experience required.
* 1 year of call center or medical office experience preferred.

Knowledge of

* Customer service
* General office functions, office equipment, and computer applications

Skills in

* Working independently.
* Excellent interpersonal, verbal, and written communication.

Ability to

* Prioritize work and multi-task in a fast-paced office setting with many interruptions
* Devise effective motivational techniques to improve the performance of their teammates
* Self-start and willingness to learn
* Read and comprehend complex instructions, correspondence, and memos
* Demonstrate time-management, organizational, and customer service skills
* Work flexible hours with limited unplanned absence
* Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

  • Call Center Representative III

    3 days ago

    Juneau, United States Trustmark Full time

    Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people,...

  • Service Coordinator

    2 weeks ago

    Juneau, United States Convergint Full time

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Service Coordinator

    2 weeks ago

    Juneau, United States Convergint Full time

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Juneau Center Supervisor

    3 days ago

    Juneau, United States Blood Bank of Alaska, Inc. Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceWellness resourcesFull Time PositionAre you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and...

  • On-Call/Relief CRC Resident Advisor

    7 days ago

    Juneau, United States Gastineau Human Service Corp Full time

    Note: this position is on-call and NOT eligible for health insurance or other benefits.Under direct supervision of the Reentry Services Manager, the On-Call Resident Advisor (RA) is called in to fill in for permanent staff on day or evening shifts as needed. The On-Call RA assists in all aspects of the daily operation of Glacier Manor Community Residential...

  • On-Call/Relief CRC Resident Advisor

    1 week ago

    Juneau, United States Gastineau Human Service Corp Full time

    Note: this position is on-call and NOT eligible for health insurance or other benefits. Under direct supervision of the Reentry Services Manager, the On-Call Resident Advisor (RA) is called in to fill in for permanent staff on day or evening shifts as needed. The On-Call RA assists in all aspects of the daily operation of Glacier Manor Community Residential...

  • On-Call/Relief CRC Resident Advisor

    1 week ago

    Juneau, United States Gastineau Human Services Corporation Full time

    Note: this position is on-call and NOT eligible for health insurance or other benefits.Under direct supervision of the Reentry Services Manager, the On-Call Resident Advisor (RA) is called in to fill in for permanent staff on day or evening shifts as needed. The On-Call RA assists in all aspects of the daily operation of Glacier Manor Community Residential...

  • Juneau Center Supervisor

    5 days ago

    Juneau, United States Blood Bank of Alaska, Inc. Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Vision insurance Wellness resources   Full Time Position  Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals,...

  • Sales Coordinator

    2 weeks ago

    Juneau, United States N C Machinery Full time

    About the Position: The Sales Coordinator role at N C Machinery in Anchorage is foundational to the success of the Sales Team. The sales coordinator is responsible for processing equipment/attachment orders and assisting customers with their parts, service, equipment rental, and training needs. Follow up phone calls are made to customers for questions,...

  • Rental Coordinator

    2 weeks ago

    Juneau, United States N C Machinery Full time

    Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SiTech, representing Caterpillar,...

  • Dental Patient Coordinator

    3 days ago

    Juneau, United States South East Alaska Regional Health Consortium Full time

    Pay Range:$25.00 - $29.35SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career....

  • Freight Coordinator

    4 days ago

    Juneau, United States The Buckle Full time

    Anchorage 5th Avenue Mall Anchorage, AK 99501, USA Description Summary The Freight Coordinator position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, the Freight Coordinator performs a variety of operational tasks assigned by store management (e.g....

  • Dental Patient Coordinator

    4 days ago

    Juneau, United States Southeast Alaska Regional Health Consortium Full time

    Pay Range:$25.00 - $29.35 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling...

  • Dental Patient Coordinator

    3 days ago

    Juneau, United States Southeast Alaska Regional Health Consortium Full time

    Pay Range:$25.00 - $29.35 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling...

  • Professional Learning Project Coordinator

    2 weeks ago

    Juneau, United States Wilson Language Training Full time

    Wilson Language Training Professional Learning Project Coordinator Juneau , Alaska Apply Now Professional Learning Project Coordinator Department: Curriculum and Prof. Learning Location: This position will help coordinate and create reports, data, projects and communications and will perform other organizational tasks such as overseeing activities and...

  • Administrative Coordinator

    5 days ago

    Juneau, United States Allen Marine Inc Full time

    Job DescriptionJob DescriptionSummary:This position is full-time seasonal. Under the supervision of the Office Manager and at the direction of the Administrative Coordinator the assistant provides administrative support to the sales, retail, and operation managers in a fast-paced Alaska tour operation. This position is shore-based.Essential Duties &...

  • Rental Coordinator

    4 weeks ago

    Juneau, United States N C Machinery Full time

    Harnish Group Inc. is the Caterpillar Dealer in central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SiTech, representing Caterpillar,...

  • PRIMARY CARE COORDINATOR

    4 days ago

    Juneau, United States South East Alaska Regional Health Consortium Full time

    Pay Range:$25.00 - $31.13SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career....

  • Care Coordinator

    3 weeks ago

    Juneau, United States Norton Sound Health Full time

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regular Full-time Staff Nome Census Area, Nome, AK, US 5 days ago Requisition ID: 1884 Department: Primary Care Reports To: Primary Care Manager Position...

  • Contact Center Data and Reporting Analyst

    5 days ago

    Juneau, United States HomeSafe Alliance Full time

    HomeSafe Alliance Contact Center Data and Reporting Analyst (Power BI) Juneau , Alaska Apply Now Contact Center Data and Reporting Analyst (Power BI) HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S....