Supervisor Administrative Support Services

**Company**

Penn Medicine Home Health

**Summary**

**POSITION SUMMARY:** Plans, organizes, directs and coordinates all aspects of the business office or laboratory site including oversight of all office or laboratory responsibilities at the assigned practice or department.

**ESSENTIAL FUNCTIONS:** Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

+ Oversees Patient Access and ensures patient registration and/or scheduling policies and procedures are standardized, interpreted uniformly and consistently, and systemically applied at the site. Assists and supports front office or laboratory staff in scheduling, registration and work queue functions as needed. Provides and communicates additional employer cost containment practices, which have an immediate effect and/or impact in the patient registration process. Distributes reports according to the established frequency of patient accounts that have errors, associated with billing and/or regulatory compliance, as necessary.

+ Supervises front office or laboratory staff, completes performance evaluations and provides educational experiences for assigned personnel, coordinates disciplinary action in accordance with Hospital and Department policies, conducts staff meetings, and ensures proper completion of time cards.

+ Ensures compliance with department, hospital and regulatory standards. Enhanced knowledge of IT/software system utilized by Lancaster General and ensures implementation into daily operations.

+ Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of customer and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including physicians, office staff, patients and fellow employees in a professional manner while keeping customer service as top priority. Monitors patient satisfaction and develops action plans as appropriate.

+ Develops successful working relationships with physician practices or hospital departments and ensures adoption and implementation of strategies that will meet the demands of healthcare now and in the future.

+ Participates in development, implementation and review of systems, policies and procedures while coordinating the procedural flow of activity and patients within the health care center or health system and helps to direct and/or support such important ventures and projects as Patient Centered Medical Home (PCMH).

+ Attends and actively participates in a variety of LG Health meetings and committees, as assigned.

**SECONDARY FUNCTIONS:** **The following duties are considered secondary to the primary duties listed above:**

+ May coordinate and actively participate in the marketing of all site services, new program development/expansion, and all other related activities as directed by the Director or management team.

+ May participate in the on-call practices for afterhours support based on location need.

+ Other duties as assigned.

**JOB REQUIREMENTS**

**MINIMUM REQUIRED QUALIFICATIONS:**

+ High school diploma or equivalent (GED).

+ Two (2) years of office experience.

**PREFERRED QUALIFICATIONS:**

+ One (1) year of supervisory experience.

+ One (1) year of using medical terminology.

**COGNITIVE REQUIREMENTS**

**Attention/Concentration:**

+ The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

**New Learning and Memory:**

+ The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions in mandatory.

**Problem Solving, Reasoning and Creative Thinking:**

+ The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

**APTITUDES:** The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

**Leadership, control and planning:** Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

**Variety and change:** Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

**Communication:** Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

**Interpersonal relations:** Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

**EQUIPMENT USAGE REQUIREMENTS**

**Equipment/Tools:** Computer, Phone, Copier, Printer, Fax, Office Supplies

**Software:** Microsoft Office Products, Clinical Informatics Systems

**PHYSICAL REQUIREMENTS**

**Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%**

**Body Position/Movement** **:**

+ Sit: Frequently

+ Stand: Frequently

+ Walk: Occasionally

+ Bend: Rarely

+ Push: Rarely

+ Pull: Rarely

+ Kneel/Squat: Rarely

+ Reach: Occasionally

+ Twist: Rarely

+ Balance: Rarely

+ Climb: Rarely

**Lifting:** Degree of physical exertion is **:**

**Light** , exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

**Sensory Abilities specifically required:**

+ Vision

+ Hearing

+ Touch/Feeling

**PHYSICAL ENVIRONMENT**

**WORKING CONDITIONS:** Exposure to hazardous conditions/ materials is negligible.

**_Disclaimer:_** This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

**Benefits At A Glance:**

+ Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs

+ 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent)

+ Flexible Spending and Health Savings Accounts (FSA & HSA) to further reduce taxable income and empower your healthcare choices

+ Retirement Plan savings (403b) with employer match and annual employer contribution

+ Employer paid Short & Long Term Disability and Life Insurance

+ Employee Assistance Program (EAP) and other Wellness incentives

**Disclaimer**

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.