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Senior Manager, Global Technical Service Repair Depot

4 months ago

Chelmsford, United States ZOLL Medical Corporation Full time

ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career-and a purpose.

Join our team. It's a great time to be a part of ZOLL

Job Summary:

Seeking a skilled and experienced senior manager to join our team. The ideal candidate will have extensive experience managing technical service and repair operations in a global environment. This position requires strong leadership skills, a passion for quality, continuous improvement, and a commitment to customer satisfaction. The Sr Manager will lead and provide strategy for the ZOLL global technical service depots in supporting customer returned product repairs and preventive maintenance.

Essential Functions:

* Lead and manage the global technical service depot operations, including the development and implementation of procedures and processes to ensure timely, high-quality repairs and preventive maintenance of products.


* Collaborate with cross-functional teams, including engineering, manufacturing, and supply chain, to drive continuous improvements in repair quality, cycle time, and cost.


* Develop and manage repair depot metrics and reporting, including performance against service level agreements (SLAs), quality metrics, and financial targets.


* Manage repair depot budget, including forecasting, budget planning, and variance analysis.


* Develop and maintain strong relationships with internal stakeholders, to ensure a high level of customer satisfaction.


* Identify and implement best practices for service depot operations, including the use of technology and automation to streamline processes and improve efficiency.


* Develop and providing coaching and mentoring to Service depot leaders to ensure that their team members have the necessary skills and resources to succeed.


* Ensure proactive discussion and adherence to the ZOLL Guiding Principles.



Skills Requirements:

* Strong leadership and people management skills, with a track record of developing and leading high-performing teams.


* Experience managing technical service and repair operations in a global environment.


* Experience working in a regulated industry, with a strong understanding of quality and compliance requirements.


* Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and continuous improvement.


* Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.


* Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.


* Proven experience with computer software applications.


* Strong leadership and coaching skills.


* Availability and willingness to travel up to 10% of the time.



Required/Preferred Education and Experience:

* Bachelor's degree in Engineering, Business, or a related field; MBA preferred.


* Minimum of 10 years of experience in technical service and repair operations, including at least 5 years in a leadership role.



ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.