Service Representative
6 days ago
Perform various duties as required by work function: Truck and Van Driver; Projects; Equipment Receiving; IMAC Workorders; Network Projects; Shipping, and Inventory Control
Research disposition of equipment for appropriate handling, i.e., Deinstall, Defective, Retire, Recovery, etc.
Updating and maintaining correct inventory counts within the specific assigned Stock IDs
Complete cycle counts as needed for area of responsibility
Utilize automated tools to perform various assigned daily assignments as determined by job function
Provide research, analysis and problem resolution to team members
Meet established Service Level Agreements for delivery or shipment of orders
Handle multiple assignments/tasks simultaneously
Ability to work in a fast-paced warehouse environment
Quals--
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
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