Client Lead

4 weeks ago

New York, United States Delve Full time
Who We Are:

DELVE is a performance marketing agency that delivers digital marketing management, first-party data science and consulting, and adtech/martech systems integration and reselling on a global scale. We connect the dots between data and technology in media, creating an "Unfair Advantage" for our clients, team members and partners.

DELVE is a "platform for growth," emphasizing professional development in our Culture and daily practices for the team, creating an environment where everyone can have an impact. DELVE is passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company we don't get caught in red tape making for substantially more opportunities.

DELVE is a fast-paced company with proven success high-profile global customers such as UNICEF, Wynn Americas, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe. DELVE is headquartered in Boulder/Denver Area of Colorado, with offices in Warsaw, and Minsk.

This role is remote, but ideally, you will be located within commuting distance of New York City in order to meet with and support New York based clients in-person, multiple times per week/month.

What You Will Do:

The Client Lead will lead the client's day to day operations, helping DELVE's clients to mature in their use of marketing data. Acting as the common liaison between our internal team and our clients to ensure we are delivering consistent quality. This role requires you to be analytical and organized as well as creative in your thought process and thinking about client problems. The successful candidate will be a strategic thinker, problem solver and extremely organized with experience in Digital Analytics and Advertising projects on the agency side. Attention to detail is a must. Experience in Financial Services, Non-Profit, Education, Entertainment, or other verticals with recurring revenue is highly preferred.

This is a client-facing role, and will require confidence in managing both clients' expectations and supporting internal teams to reach collective goals. Candidates must bring a strong understanding of digital media, AdTech trends, data strategies (as it relates to marketing) and different digital media platforms to the table.

The ideal candidate for this position would have a passion for problem-solving, strong organizational skills, have the ability to "think out loud," and experience presenting complex information to clients.

Also, over time:
  • Build and maintain strong client relationships to become a trusted business partner for our client to help drive business growth for the client and agency.
  • Function as an expert in our clients business, remove client obstacles, and support digital media and cloud strategies and initiatives.
  • Experience developing client strategies, client research and campaign optimizations to weekly performance reviews/insights/recommendation, QBRs, and 1:1s with client leadership.
  • Work alongside Media Planners and Team Leads across Media, Creative and Data to identify, develop and present strategic advertising and marketing opportunities
  • Develop and present client decks to communicate key project details and results .
  • Work with DELVE's partners (Google, Amazon) and keep their client teams updated on the process, as well as organize cross-team strategy sessions and QBRs.
  • Ensure the clients have a POC for day to day management and any ad-hoc requests.
  • Work alongside Media Operations Managers to ensure client status documents, project trackers, organizational documents, etc. are maintained.
  • 1-4 initial direct reports.

Who You Are:
  • You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
  • You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
  • You are able to focus on solving the most important problem to achieve the greatest impact.
    You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
  • You take pride in achieving objectives and delivering results; individually and collectively as a team.
  • You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
  • You crave feedback and external input so you can use it to improve performance.
  • You want to have an "unfair advantage".

What You Bring:
  • 4-6 years leading client experience (at least 3+ years in a media agency) in an Account Management/Client Facing role; with 7-10 years total experience.
  • At least 2-4 years of hands-on experience managing/buying media in platforms.
  • Experience integrating multi-channel campaigns with $20M+ budgets for Companies within the Financial Services Industry vertical.
  • Demonstrated experience and understanding of digital and traditional media (including, but not limited to, programmatic, paid social, SEM, email, direct mail, CTV, ect). Comfortable discussing media strategies and communicating results. Prior experience working hands on preferred.
  • Strong account management skills, including organization, prioritization, ect.
  • Experience working directly with clients to manage expectations, priorities and/or deadlines.
  • Proven ability to lead strategic conversations with key agency clients inclusive of media, marketing analytics, creative, and overall marketing strategy efforts (including audience segmentation, technology consulting, website optimization, etc) to drive results and innovation.
  • Expert ability to listen, understand, document, and unpack ambiguous business stakeholder objectives, then translating them into conceptual strategies/tactics followed by driving a team towards best-in-class planning and execution.
  • Expert ability and comfort in creating and delivering executive-level presentations (using frameworks, visuals, conceptual diagrams, and captivating storytelling devices) in small and large audience settings.
  • Collaborative nature - Comfortable working with multiple teams within an organization, from media planning to creative to media managers to data engineering.
  • Strong interpersonal and communication skills including the ability to present to clients/partners.
  • Analytical mindset with an ability to interpret data and make data-driven decisions.
  • Highly organized, with the ability to manage multiple projects simultaneously and adapt to changing priorities.
  • A team player, with a positive attitude and a passion for driving growth for clients.

What DELVE Offers:
  • Ownership of your work, responsibility to make things happen and the opportunity to make a real difference
  • An opportunity to join a fast-paced and exciting global business in the data science/ad-tech sector
  • A culture that emphasizes honesty, collaboration, growth and personal responsibility
  • A competitive salary and quarterly bonus opportunities
  • A promote from within culture and the chance to define your career growth
  • Company fully paid health, dental, and vision insurance for employees and their families
  • Company paid life and ADD insurance
  • Safe harbor 401k with 4% company match
  • FSA and HSA options
  • 15 days of PTO + 9 yearly paid holidays
  • 8 sick days
  • 3 months paid parental leave
  • $1,250 Wellness Benefit

Salary range for this position is $120K-$180K base, plus bonus.

DELVE is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.

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