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Spa Front Desk Agent

4 months ago

San Antonio, United States Omni Hotels Full time

Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Responsibilities

* Check guests in and out according to Forbes Standards
* Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
* Up-sell, cross-sell, and pre-sell Mokara services and products.
* Provide tours of the spa and offer/serve beverages as needed.
* Communicate spa promotions with guests.

Qualifications

* Must be able to communicate effectively in a professional business environment
* Ability to accurately and efficiently input information into computer systems
* Ability to prioritize, organize and follow up all responsibilities
* Ability to work a flexible schedule to include nights, weekends and holidays
* Ability to stand for an 8 hour shift
* Previous customer service experience
* Previous cashiering experience is preferred
* High school diploma or equivalent.
* Ability to lift, carry, push, pull 30 lbs.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.