Customer Service Representative
1 week ago
Position Overview
The Customer Service Representative will be the first point of contact for our customers, responsible for providing exceptional service and support. This role aims to enhance customer satisfaction by resolving inquiries, addressing issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Educate customers about products, services, and policies to enhance their understanding and satisfaction.
- Collaborate with team members and other departments to improve service delivery and customer satisfaction.
- Utilize Microsoft Office tools to manage customer data and generate reports as needed.
Qualifications
- 3+ years customer support experience from a front-desk or call-center environment
- Proven experience in a customer service role or similar position.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a strong focus on people skills.
- High school diploma or equivalent; further education or certifications in customer service is a plus.
Benefits
Current Company benefits include:
- Medical
- Dental
- Vision
- FSA or HSA
- Short & Long Term Disability
- Voluntary Life and AD&D
- 401k
- Profit-Sharing
- Tuition Reimbursement
- 7 company holidays
- 10 days PTO
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
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