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Associate Service Manager

4 months ago

Jacksonville, United States Sciens Building Solutions Full time

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU'LL BE DOING (and doing well)

* Manage the service department of assigned Division.
* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.


* Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.


* Responsible for executing service inspections on time and resolution of system deficiencies.


* Responsible for developing a budget and meeting revenue and gross margin targets.


* Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.


* Responsible for delivering projects within the original budgeted cost.


* Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.


* Responsible for efficient asset management, such as inventory and company service vehicles.


* Responsible for building a high-performance culture to include annual performance reviews and development initiatives.


* Responsible for manpower planning and allocation.


* Responsible in part for customer satisfaction and cash collections.


* Works closely with the sales and installation teams to support the growth and profitability of the Division.


* Responsible for control and calibration of inspection, measuring, and testing equipment.


* Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.



WHAT WE LIKE ABOUT YOU

* Two years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
* Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.


* Strong, positive team builder with leadership ability.


* Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.


* Strong understanding of Profit and Loss statements and key financial drivers.


* Ability to attract, develop, grow, and retain a team.


* Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.


* Valid driver's license.


* Must be able to pass a background check and drug screening.


* Able to work independently.


* Excellent organizational, decision-making, and communication skills.


* Proficient in NFPA codes and standards.


* Strong computer skills; proficient at Microsoft Office.


* Knowledge of OSHA safety standards.



WHAT WE'RE BRINGING TO THE TABLE

* Competitive salary based on qualifications.
* Paid time off plan and holidays.


* 401(k) matching.


* Short term and long-term disability.


* Medical, dental, and vision plans with options.


* Life insurance.


* Company cell phone, laptop, and vehicle.


* Professional career development opportunities.