Customer Service Representative

4 weeks ago

New Orleans, United States inSync Staffing Full time

Title:  Customer Service Representative
Pay: $18.00 / $18.50 for Bilingual Spanish 
Hours: Monday-Friday, 8AM-5PM
Location: New Orleans LA 70121

Overview

The Customer Service Representative will provide personalized and competent customer service to internal and external customers inquiring about purchases and payments. This role involves responding to inquiries, resolving complaints, providing contractual information via phone or email, and collaborating with internal departments for clarification of details. Additionally, this position performs administrative and clerical duties to support Customer Care.

Job Description
  • Answer incoming customer calls; listen attentively to concerns and questions to identify core needs.
  • Reiterate concerns or needs to confirm understanding with the customer.
  • Clearly communicate resolution options and timeframes.
  • Enter caller contact information, issues, and resolutions into software.
  • Provide service that meets service level agreements (SLAs).
  • Respond to billing inquiries, quote balances, provide payoff information, and process paid-in-full notifications.
  • Accept payments over the phone and by mail, adhering to privacy and regulatory guidelines.
  • Contact internal departments to verify or clarify cemetery property or funeral service purchases and agreements for accurate and timely resolution.
  • Escalate advanced cases to management for input or resolution.
  • Initiate outbound calls to resolve issues or follow up, as needed.
  • Complete responsibilities in compliance with company policies, procedures, and regulations.
  • Maintain Customer Care processes, procedures, and job aids as required.
  • Recommend process improvements to management for enhanced efficiency.

Key Performance Metric: Proactively learn and stay updated on company products and industry terminology to facilitate effective customer issue resolution.

Required Skills
  • Strong customer service skills with the ability to remain composed under duress.
  • Professional verbal and written communication skills in both English and Spanish.
  • Familiarity with call center phone software (preferred).
  • Proficient in handling billing inquiries, payment processing, and customer interaction.
Education Requirements
  • High School Diploma or GED
Experience Requirements
  • At least 2 years of customer service experience.
  • Call center experience is a plus.
Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision Insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    2 weeks ago

    New York, New York, United States Customer Service Open House Full time

    Job OverviewWe are seeking a highly skilled and experienced Counter Service professional to join our team at Customer Service Open House in Brooklyn.CompensationThe estimated salary for this position is around $45,000 per year, based on industry standards for similar roles in the area.Key ResponsibilitiesTaking food orders from customers and serving them...

  • Customer Service Representative

    6 months ago

    New Orleans, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...

  • Customer Service Representative

    4 days ago

    New Orleans, United States Eurofins Scientific Full time

    The Customer Service Representative receives sufficient authority from, and is accountable to the customer service manager or appointed designate, for the successful completion of assigned duties and responsibilities and has the authority to take act Customer Service Representative, Customer Service, Business Operations, Representative, Service Manager,...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Coast Guard Community Services Command Full time

    Customer Service RoleWe are seeking a highly skilled Customer Service Representative to join our Coast Guard Community Services Command team. The estimated salary for this role is $15.00 per hour.About the JobThe Customer Service Representative will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Walmart Full time

    Job Summary:We are seeking a Customer Service Representative to join our team at Walmart.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customer orders are filled accurately and efficiently.Key Responsibilities:Review customer orders and locate merchandise on the sales...

  • Customer Service Representative

    2 days ago

    New Orleans, Louisiana, United States Petco Full time

    Petco is seeking a Customer Service Representative to join our retail team. In this role, you will be responsible for providing exceptional customer service, operating a cash register, and handling customer inquiries. About the Job: As a Customer Service Representative at Petco, you will be part of a dynamic team that provides a positive shopping experience...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Winn-Dixie Full time

    About the Job">As a Customer Service Representative at Winn-Dixie, you will provide exceptional customer service and ensure a positive shopping experience for our customers. Your primary responsibilities will include greeting and assisting customers, restocking front-end products, operating cash registers, and addressing customer issues in a prompt and...

  • Customer Service Representative

    3 weeks ago

    New Orleans, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Singnala Employment Type: Full Time Location: New Orleans, LA Compensation: $18.00 - $28.00 / hour Description Customer Service Representative Job DescriptionLocation: New Orleans, LA Overview: Singnala seeks a dedicated Customer Service Representative in New Orleans, LA, to provide excellent support and build...

  • Customer Service Representative

    3 weeks ago

    New Orleans, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: SingnalaEmployment Type: Full TimeLocation: New Orleans, LA Compensation: $18.00 - $28.00 / hourDescription Customer Service Representative Job DescriptionLocation: New Orleans, LAOverview: Singnala seeks a dedicated Customer Service Representative in New Orleans, LA, to provide excellent support and build lasting...

  • Customer Service Representative

    5 days ago

    New Orleans, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Emerald LogistixEmployment Type: Full TimeLocation: New Orleans, LA Compensation: $36,000 - $46,000 / yearDescriptionWe are seeking a dedicated and enthusiastic Customer Service Representative to join our growing team. As a Customer Service Representative at Emerald Logisticx, you will play a key role in ensuring...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and creating a positive dining experience for our guests.">The estimated annual salary for this position is around $25,000 - $35,000 based on the location in New...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Martin Wine Cellar Full time

    Customer Service Representative OpportunityMartin's Wine Cellar is seeking a Customer Service Representative to join our team.Deliver exceptional customer service to create a positive shopping experience.Process transactions accurately and efficiently.Maintain a clean and organized store environment.About the Job:This role involves:Providing friendly and...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Domino's Pizza LLC Full time

    At Domino's, we're always looking for talented individuals to join our team as Customer Service Representatives. If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, this role is perfect for you!About the RoleWe are seeking a friendly and efficient Front of House Team Member to join our team. As a...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLC, we're a leading pizza delivery company with a passion for serving our customers. As a Customer Service Representative, you will be the face of our company, handling customer inquiries and providing top-notch support.Job DescriptionWe are seeking a highly motivated and professional individual to join our team as a Customer Service...

  • CUSTOMER SERVICE REPRESENTATIVE

    4 days ago

    New Orleans, United States Family Dollar Full time

    Family Dollar - 3615 JEFFERSON HWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Caesars Entertainment Full time

    About the PositionWe are seeking a Customer Service Representative to join our team at Caesars Entertainment. As a Customer Service Representative, you will be responsible for ensuring that all guests have a positive experience at our venue.Your Key ResponsibilitiesEnsure that all guests have been paid for at entranceProperly split checks, multi-tender...

  • Temporary Customer Service Representative

    3 weeks ago

    New Orleans, United States Elwood Staffing Full time

    We are looking for a temporary customer service representative for a bank in New Orleans! Company Profile. We provide financial services, leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    4 weeks ago

    New Orleans, Louisiana, United States Jonathan Stewart - State Farm Agent Full time

    Company Overview Jonathan Stewart - State Farm Agent is a leading insurance agency seeking a highly motivated and experienced Customer Relations Representative. This role plays a vital part in our success, and we are looking for a professional who can help us grow through value-based conversations and remarkable customer experience.The ideal candidate will...

  • Customer Service Representative

    3 weeks ago

    New Orleans, Louisiana, United States Luxury Bath Technologies Full time

    **Job Overview**Luxury Bath Technologies is seeking a skilled Customer Service Representative to join our team. This individual will be responsible for connecting with customers through our CRM, scheduling and confirming appointments, and achieving a minimum of 300 calls per day.

  • Customer Service Representative

    2 weeks ago

    New Orleans, Louisiana, United States Thirteenth Floor Entertainment Group Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a customer service representative.This role involves working in our retail and guest service areas, providing excellent customer service skills and ensuring a positive experience for our guests.With an estimated salary of $12-$15 per hour, this is an excellent...