Surgery Scheduler, Pediatric

2 weeks ago

Pittsburgh, United States UPMC Full time

**UPMC Department of Pediatric Otolaryngology is seeking a Full-Time Surgery Scheduler to work at their Children's Hospital location.**

**We are a unique subspecialized division that will present rewarding opportunities to work with various departments across UPMC Children's with a diverse team committed to growth and providing the best pediatric patient care.**

**This position works Monday through Friday, no evenings/weekends/holidays.**

**Purpose:**

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

**Responsibilities:**

+ Responsible for coordinating and scheduling patients for all in-patient and outpatient surgical procedures for the Ear, Nose and Throat Department for both Children's Hospital in Lawrenceville and Children's North Surgery Center in Wexford.

+ Answer and respond to all incoming telephone inquiries and/or CHP Cerner messages regarding surgery.

+ Obtain pre-certification and/or referral prior to the date of the procedure.

+ Work directly with department to troubleshoot procedural and operations issues.

+ Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

+ Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals or surgery center.

+ Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

+ Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

+ Ensure that informed consents are signed.

+ Provide patients with pre and postoperative instruction according to service specific guidelines.

+ Coordinate patient education seminars and schedules physicians accordingly.

+ Collect data for research study.

+ Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

+ Ensure all billing and insurance information is current and accurate.

+ Complete special projects as assigned.

+ Act as liaison between patient and referring physicians.

+ Coordinate and track internal and external marketing efforts.

+ Attend and schedule department meetings.

+ High school diploma or equivalent required.

+ Completion of a medical assisting program or 2-4 years experience in a medical field.

+ Proficiency in medical terminology preferred.

+ General knowledge of computer software and practice management databases is essential.

+ Knowledge of the Epic practice management programs preferred.

+ Strong organization, time management and interpersonal skills.

+ Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

+ Ability to deal compassionately and professionally with patients is essential.

+ Work independently and possess sound decision-making skills.

+ Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

+ Ability to prioritize work demands.

+ Ability to consistently maintain confidentiality with regards to all job assignments and related information.

+ Access to medications is limited to the distribution of the medication to the nurse. **Licensure, Certifications, and Clearances:**

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

**UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.**

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