Surgery Scheduler, Pediatric
4 weeks ago
UPMC Department of Pediatric Otolaryngology is seeking a Full-Time Surgery Scheduler to work at their Children's Hospital location.
We are a unique subspecialized division that will present rewarding opportunities to work with various departments across UPMC Children's with a diverse team committed to growth and providing the best pediatric patient care.
This position works Monday through Friday, no evenings/weekends/holidays.
Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.
Responsibilities:
* Responsible for coordinating and scheduling patients for all in-patient and outpatient surgical procedures for the Ear, Nose and Throat Department for both Children's Hospital in Lawrenceville and Children's North Surgery Center in Wexford.
* Answer and respond to all incoming telephone inquiries and/or CHP Cerner messages regarding surgery.
* Obtain pre-certification and/or referral prior to the date of the procedure.
* Work directly with department to troubleshoot procedural and operations issues.
* Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
* Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals or surgery center.
* Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
* Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
* Ensure that informed consents are signed.
* Provide patients with pre and postoperative instruction according to service specific guidelines.
* Coordinate patient education seminars and schedules physicians accordingly.
* Collect data for research study.
* Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
* Ensure all billing and insurance information is current and accurate.
* Complete special projects as assigned.
* Act as liaison between patient and referring physicians.
* Coordinate and track internal and external marketing efforts.
* Attend and schedule department meetings.
Qualifications:
* High school diploma or equivalent required.
* Completion of a medical assisting program or 2-4 years experience in a medical field.
* Proficiency in medical terminology preferred.
* General knowledge of computer software and practice management databases is essential.
* Knowledge of the Epic practice management programs preferred.
* Strong organization, time management and interpersonal skills.
* Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
* Ability to deal compassionately and professionally with patients is essential.
* Work independently and possess sound decision-making skills.
* Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
* Ability to prioritize work demands.
* Ability to consistently maintain confidentiality with regards to all job assignments and related information.
* Access to medications is limited to the distribution of the medication to the nurse.
Licensure, Certifications, and Clearances:
* Act 33 with renewal
* Act 34 with renewal
* Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
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