Complex Scheduler

3 weeks ago

Woodbury, United States Fairview Health Services Full time

Overview

M Health Fairview has an exciting opportunity for a Complex Scheduler at the M Health Fairview Woodwinds Oncology Clinic located in Woodbury, MN. Join M Health Fairview, the largest healthcare system in the state The M Health Fairview Woodwinds Oncology Clinic is a growing and collaborative clinic. Our clinic hours are 8AM to 4:30PM Monday - Friday, so no evenings, weekends, or holidays This provides an excellent work life balance

This is a casual/0.01 FTE openings, meaning there are no guaranteed/scheduled hours per pay period and this position is not eligible for benefits coverage.

Responsibilities/Job Description

Job Summary:

Schedules a large volume of complex procedures and coordinates new patient consults and follow-up as well as any other medical appointments ordered by providers to ensure high level of patient and physician satisfaction. Schedules special and complex procedures at practicing hospitals. Prepares schedules for physicians that work at outreach clinic sites. Works to streamline scheduling processes and assists supervisor with providers' calendars. Keeps physician meetings organized and updated. Ensures smooth patient flow, improved patient access, coordinates physician availability, monitors and facilitates results reporting. Ensures smooth patient flow, improved patient access to appointments in our system, coordinated provider availability, quick responses to referring providers, acquisition of patient records, and excellent communication (both written and spoken) with incoming patients and families. Reports to Clinic Supervisor or Manager.

Job Expectations:

Oversees and schedules office appointments and special procedures performed at practicing hospitals, following current scheduling guidelines using multiple computer systems.

Communicates additions or changes to the schedules to the physicians, nurse clinicians, lab, medical records, front desk/reception and office staff as appropriate

Prepares schedules for the physicians and updates calendars

Helps coordinate office activities, recommends process improvements and informs supervisor of areas that need attentio

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served. (as applicable)

Performs other duties including Performance Goals developed by manager and employee and reported in the employee's Performance Review as part of Fairview's Performance Management tools

Qualifications

Required

Education:

Knowledge of General Medical Terminology, including specialty, Knowledge of medical office procedures, including scheduling and patient registration, and EMR.

Experience:

One to three years of procedure scheduling or medical support experience. Template scheduling, medical records and patient registration experience. Proven experience practicing good public relations, customer service, time management, prioritization and patient communication skills.

Preferred

Education:

Healthcare or business related degree and excellent medical terminology of specialty and related areas.

Other Skills We Desire:

Excellent customer service, public relations and communication skills

Ability to prioritize and work with a fluctuation in workload while working independently

Ability to adapt to change and engage in ongoing process improvement

Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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