CSR: Customer Service Advocate I
6 days ago
Job Title: Customer Service Advocate
Location: Columbia SC 29203
Duration:12 months
Pay Range is $13/hr. to 14/hr. on W2
Job description :
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Performs research as needed to resolve inquiries. 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
- Accurately documents inquiries. 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed. 5% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards. 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Skills:
- Required Skills and Abilities: Excellent verbal and written communication skills.
- Strong human relations and organizational skills.
- Ability to handle high stress situations. Good judgment skills.
- Strong customer service skills.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Basic computer operating skills. Standard office equipment.
- Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
- Work Environment: Typical office environment.
Education:
- Required Education: High School Diploma or equivalent
- Required Work Experience: None Preferred Education: Associate Degree Preferred
- Work Experience: 2 years-of customer service or call center experience.
Skills:
Required:
- ANSWERING PHONES
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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