Customer Service Advocate I
6 months ago
Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
Performs research as needed to resolve inquiries.
Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
Responds to, researches and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies.
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
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Customer Service Advocate I
3 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeWe are currently hiring for a Customer Service Advocate I to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Advocate I, you will be responsible for providing prompt, accurate, thorough and courteous responses to all c Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Management
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Customer Service Advocate I
3 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description Position Purpose. We are currently hiring for a Customer Service Advocate I to join BlueCross BlueShi Customer Service, Advocate, Service, Retail, Healthcare, Customer, Management
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Customer Service Advocate I
2 weeks ago
Columbia, South Carolina, United States Mindlance Full timeJob SummaryWe are seeking a highly skilled Customer Service Advocate I to join our team at Mindlance. In this role, you will be responsible for responding to routine inquiries, identifying incorrectly processed claims, and completing adjustments and related reprocessing actions.Key ResponsibilitiesRespond to written and/or telephone inquiries according to...
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Customer Service Advocate
4 weeks ago
Columbia, South Carolina, United States Spectraforce Technologies Inc Full timeCustomer Service Advocate ILocation: Columbia, SCDuration: 3+ Months (Contract to Perm)Job Summary:We are seeking a highly skilled Customer Service Advocate I to join our team at Spectraforce Technologies Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through prompt, accurate, and...
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Claims Customer Service Advocate I
4 months ago
Columbia, United States Spectraforce Technologies Full timeTitle: Claims Customer Service Advocate I Location: Columbia, SC, 29229 Duration: 12 months assignment (Contract to Perm) Shift Monday- Friday, 7:30am-4:00pm Duties: Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims...
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Claims Customer Service Advocate I
5 months ago
Columbia, United States Spectraforce Technologies Inc Full timeTitle: Claims Customer Service Advocate I Location: Columbia, SC, 29229 Duration: 12 months assignment (Contract to Perm) Shift Monday- Friday, 7:30am-4:00pm Duties: Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims...
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Customer Service Advocate I
3 hours ago
West Columbia, United States Spectraforce Technologies Full timeTitle: Customer Service Advocate I Location: Columbia, SC 29229 Duration: 3 months assignment Shift Timing: Mon-Fri 11:30am-8pm Training schedule: Mon-Fri 8:30am -5pmNote: The hours are not negotiable. After training Advocates are required to work 1 hour extra on Monday and Tuesday for mandatory overtime. Onsite Position will have an option to work...
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Customer Service Advocate I
4 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description Ensures effective customer relations by responding accurately, timely and courteously to telephone, w Customer Service, Advocate, Service, Skills, Retail, Healthcare, Customer
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FCMB Claims Customer Service Advocate II
2 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeWe are currently hiring for a Claims Customer Service Advocate I to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Advocate I, you will be responsible for responding to routine inquiries. Identify incorrectly processe Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare, Customer
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Claims Customer Service Advocate I
3 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeResponsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare
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Claims Advocate
2 weeks ago
Columbia, South Carolina, United States Spectraforce Technologies Inc Full timeJob Title: Claims Customer Service Advocate ISpectraforce Technologies Inc is seeking a highly skilled Claims Customer Service Advocate I to join our team. As a Claims Customer Service Advocate I, you will be responsible for providing exceptional customer service and resolving claims in a timely and efficient manner.Key Responsibilities:Respond to Inquiries:...
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Customer Service Advocate III
3 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeWe are currently hiring for a Customer Service Advocate III to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Advocate III, you will provide prompt, accurate, thorough, and courteous responses to all complex customer Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer
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Customer Service Advocate I
2 days ago
Columbia, United States US Tech Solutions, Inc. Full timeJob Description: Hours/Schedule: Monday-Friday, schedules between 8am-6pm. Training will last 4-8 weeks. Candidates must be available to work any shift between 8am-6pm. Call Center Experience, Customer Service Experience, Basic computer service skills. Able to work in a fast pace Call Center, Able to use conflict resolution skills to seek favorable results....
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Customer Service Advocate I
2 weeks ago
Columbia, United States US Tech Solutions Full timeJob Description: Hours/Schedule: Monday-Friday, schedules between 8am-6pm. Training will last 4-8 weeks. Candidates must be available to work any shift between 8am-6pm. Call Center Experience, Customer Service Experience, Basic computer service skills. Able to work in a fast pace Call Center, Able to use conflict resolution skills to seek favorable results....
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Customer Service Advocate I
1 month ago
Columbia, United States WillHire Remote Work Freelance Full timeWhy should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+...
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Customer Service Advocate II
1 week ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeWe are currently hiring for Customer Service Advocate II to join BlueCross BlueShield of South Carolina. In this role you will provide prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and requ Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Management
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Claims Advocate
4 weeks ago
Columbia, South Carolina, United States Spectraforce Technologies Inc Full timeJob Title: Claims Customer Service Advocate ILocation: RemoteDuration: 12 months assignment (Contract to Perm)Shift: Monday- Friday, 7:30am-4:00pmAbout the Role:We are seeking a highly skilled Claims Customer Service Advocate I to join our team at Spectraforce Technologies Inc. As a Claims Customer Service Advocate I, you will be responsible for responding...
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Customer Service Advocate II
1 month ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Lo Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Management
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Claims Customer Service Advocate I
5 days ago
West Columbia, United States Experis Full timeOur client, Health care industry is seeking a Claims Customer Service Advocateto join their team. Job Title: Claims Customer Service Advocate Location: Columbia , SCPay Range: $15/hr on w2Key Responsibilities: Inquiry Response (40%): Respond to written and telephone inquiries according to established desk procedures. Ensure that all responses meet...
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Customer Service Advocate II
2 weeks ago
West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full timeJob SummaryWe are seeking a skilled Claims Customer Service Advocate II to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service team, you will be responsible for responding to customer inquiries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chat,...