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Field Supervisor Market Install

4 months ago

El Mirage, United States Pella Corporation Full time

Field Market Supervisor - Avanti

Job Description

Position Overview:

The Field Market Supervisor is responsible for overall field performance in the assigned market, setting expectations in terms of productivity, quality, safety, and installation process standards. Monitors and redirects daily execution to ensure defined processes are followed and customer expectations are met. This role is also responsible for the talent development and progression of field employees through the Avanti Expert program with the goal of building a talent pool for future growth.

Responsibilities include but are not limited to:

* Manages daily execution of installation and service commitments


* Reviews incomplete job issues to determine root cause, address field issues promptly and communication other issues to correct leader


* Management of assign direct reports, including, hiring, onboarding, and training, performance manager and employee relations.


* Responsible for field employee development through Avanti Expert program execution


* Maintains a pulse on market trends and changes impacting construction regulations


* Proactive partner in staffing needs across all hub locations to deliver sales and profitability commitments


* Manages through key performance indicators such as units per hour


* Work cross functionally with other departments and leaders across the organization


* Provides feedback to other business leaders based on field observations and experiences


* Deescalates urgent issues with the ability to identify root cause and establish process improvement


* Manages staffing balancing across locations to assist with peaks and valleys of business changes


* Mentors and develops field supervisors in overall leadership and understanding of business


* Analyze and interpret performance metrics, providing direction to appropriate parties for course correction



Skills/Knowledge:

* Strong verbal and written communication with the ability to present data to top level leaders and decision makers


* Ability to influence non-direct reports


* Comfortable in a fast-paced environment; managing multiple projects simultaneously


* Exceptionally well organized and efficient to meet commitments


* Ability to maintain a positive attitude while tackling dynamic projects


* Talented and strong people manager, mentor, and coach


* Deep understanding of relationships and how to build/influence others


* Ability to be innovative and be agile to changing business conditions


* Technically proficient in Microsoft Office, Excel, Outlook, PowerPoint, Word, and Apple iOS



Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Must have bachelor's degree with a minimum of 5 years' experience in related field. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Computer Skills:

Proficiency with Microsoft Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software (i.e., FeneVision, etc.) and be/become familiar with Apple iOS.

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflicts in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry, and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.

Work Environment:

The work environment with this job includes warehouse and office environment. The noise level of this job varies as do the temperatures in the warehouse depending on the season. Ability to travel as needed.

Field Market Supervisor - Avanti

Job Description

Position Overview:

The Field Market Supervisor is responsible for overall field performance in the assigned market, setting expectations in terms of productivity, quality, safety, and installation process standards. Monitors and redirects daily execution to ensure defined processes are followed and customer expectations are met. This role is also responsible for the talent development and progression of field employees through the Avanti Expert program with the goal of building a talent pool for future growth.

Responsibilities include but are not limited to:

* Manages daily execution of installation and service commitments


* Reviews incomplete job issues to determine root cause, address field issues promptly and communication other issues to correct leader


* Management of assign direct reports, including, hiring, onboarding, and training, performance manager and employee relations.


* Responsible for field employee development through Avanti Expert program execution


* Maintains a pulse on market trends and changes impacting construction regulations


* Proactive partner in staffing needs across all hub locations to deliver sales and profitability commitments


* Manages through key performance indicators such as units per hour


* Work cross functionally with other departments and leaders across the organization


* Provides feedback to other business leaders based on field observations and experiences


* Deescalates urgent issues with the ability to identify root cause and establish process improvement


* Manages staffing balancing across locations to assist with peaks and valleys of business changes


* Mentors and develops field supervisors in overall leadership and understanding of business


* Analyze and interpret performance metrics, providing direction to appropriate parties for course correction



Skills/Knowledge:

* Strong verbal and written communication with the ability to present data to top level leaders and decision makers


* Ability to influence non-direct reports


* Comfortable in a fast-paced environment; managing multiple projects simultaneously


* Exceptionally well organized and efficient to meet commitments


* Ability to maintain a positive attitude while tackling dynamic projects


* Talented and strong people manager, mentor, and coach


* Deep understanding of relationships and how to build/influence others


* Ability to be innovative and be agile to changing business conditions


* Technically proficient in Microsoft Office, Excel, Outlook, PowerPoint, Word, and Apple iOS



Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Must have bachelor's degree with a minimum of 5 years' experience in related field. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Computer Skills:

Proficiency with Microsoft Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software (i.e., FeneVision, etc.) and be/become familiar with Apple iOS.

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflicts in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry, and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.

Work Environment:

The work environment with this job includes warehouse and office environment. The noise level of this job varies as do the temperatures in the warehouse depending on the season. Ability to travel as needed.