Guest Service Representative

1 month ago

Orlando, United States Onix Group Full time

Great starting rate and benefits available.

General Summary

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Principal Duties and Responsibilities:

* Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
* Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
* Respond to requests from guests for assistance and information about the local area.
* Sell rooms to "walk-in" customers.
* Routinely enter or change reservation information on the computer system.
* Post charges and payments to guest accounts, as needed.
* Make necessary corrections to guest accounts.
* Communicate with the housekeeping department about room status/availability.
* Deliver requested items to guests, as needed, including incoming faxes, mail etc.
* Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
* Operate hotel switchboard.
* Clean and maintain the front desk area/front lobby.
* Maintain daily logs (including communication).
* Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
* Assist with facility deposits as needed.
* Issue safety deposit boxes, when requested.
* Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy.
* Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
* Maintain a current room status report.
* Perform additional assignments as required.

Job Requirements:

* High school diploma or equivalent required.
* Hospitality and/or customer service experience is preferred.
* Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
* Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
* Must be able to speak and write the English language in an understandable manner.
* Must be able to stand for long periods of time.
* Must be organized and detail oriented.
* A valid driver's license is required.
* Typing and computer skills are required.

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