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Position Summary
The Guest Services Representative, provides directions to guests/team members at Orlando Health - Winnie Palmer Hospital.
This position is variable full time (37.5 hours)/Third Shift (11:00 PM - 7:00 AM) Weekends are required, days off will be during the week.
Top Reasons to Choose Orlando Health - Winnie Palmer Hospital for Women and Babies :
* Competitive Pay: Evening, nights, and weekend shift differentials
* Free Continued Education Opportunities
* Benefits Start Day 1 of hire
* Room for growth, Just Culture & much, much more Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, etc.
Orlando Health Winnie Palmer Hospital for Women & Babies
Located on the downtown Orlando campus, Orlando Health Winnie Palmer Hospital for Women & Babies opened in 2006, providing programs and services focused on the unique needs of women and newborns. Specialized care covers all facets of women's health, from comprehensive gynecological services and minimally invasive surgeries to obstetrics and high-risk pregnancies and births. The hospital is "Magnet" recognized for nursing excellence and high-quality patient care and is certified in perinatal care by The Joint Commission. Welcoming nearly 14,000 babies each year, the hospital's 350 beds include 142 neonatal intensive care beds, making it one of the largest neonatal intensive care units under one roof in the country. As a sister hospital with Orlando Health Arnold Palmer for Children, the hospital was included in the 2021-22 "Best Children's Hospitals" rankings by U.S. News & World Report, recognized for expertise in Neonatology, and, together with Orlando Health ORMC, was included in the IBM Watson Health 100 Top Hospitals list for 2021.
Responsibilities
Essential Functions
* Escorts guests to their in-hospital destinations as needed.
* Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
* Provides information to all hospital team members.
* Responds to needs of guests/team members either on the phone or in person.
* Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
* Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
* Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
* Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
* Presents a professional image in dress, hygiene and communications skills.
* Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
* Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
* Attends in services/meetings as required.
* Completes all mandatory education.
* Assume the responsibility for professional growth and development
* Other duties as assigned.
Qualifications
Education/Training
* High School diploma or equivalent.
Licensure/Certification
* None.
Experience
* Two (2) years of experience in a customer service setting.
Education/Training
* High School diploma or equivalent.
Licensure/Certification
* None.
Experience
* Two (2) years of experience in a customer service setting.
Essential Functions
* Escorts guests to their in-hospital destinations as needed.
* Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
* Provides information to all hospital team members.
* Responds to needs of guests/team members either on the phone or in person.
* Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
* Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
* Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
* Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
* Presents a professional image in dress, hygiene and communications skills.
* Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
* Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
* Attends in services/meetings as required.
* Completes all mandatory education.
* Assume the responsibility for professional growth and development
* Other duties as assigned.
