Guest Services Representative

3 weeks ago

Orlando, United States Pinnacle Hotel Management Full time

**JOB SUMMARY**

Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Representatives must also provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

**QUALIFICATION STANDARDS**

Education and Experience
- College course work in related field helpful, but not required.
- Experience in a hotel or a related field preferred.
- Guest Service Representatives must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Representatives must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
- High School diploma or equivalent required.

Physical requirements
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

Mental requirements
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.

**DUTIES AND FUNCTIONS**

Essential
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Greet and welcome all guests in accordance with Pinnacle Hotel Management and Brand Standards.
- Always maintain a friendly and warm demeanor.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Know and follow Brands Service Program.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag per Brand Standards.
- Maintain regular attendance in compliance with Pinnacle Hotel Management and local policy standards, as required by scheduling, which will vary according to the needs of the hotel.
- Always comply with Pinnacle Hotel Management standards and regulations to encourage safe and efficient hotel operations.
- Be familiar with all Pinnacle Hotel Management and hotel specific policies, as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Know and flawlessly execute the hotel's mobile strategy per Brand Standards.
- Complete training as required for the Brand within the timeframes given.
- Maintain appropriate certifications as required by the Brand, as well local and state ordinances.
- Maintain proper operation of the telephone and ensure that all Pinnacle Hotel Management standards are met.
- Monitor inventory levels in The Market and resupply as needed.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Answer inquiries from guests regarding the local area regarding restaurants, transportation, entertainment, etc.
- Follow all Pinnacle Hotel Management credit policies.
- Be aware of all rates, packages, and special promotions, be familiar with all in house groups, be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the PMS.
- Complete all shift checklists as required.

Marginal
- Attend meetings as required by hotel leadership.
- Assist vendors as needed.
- Know and follow guidelines for the use of two-way radios, or other electronic devices used for intra-hotel communication.
- Ensure logging and delivery of packages, mail and messages as needed in an efficient and courteous manner to guests and meeting room.
- Ensure the cleanliness of the Front Desk work areas and the surrounding Public Space areas.
- Perform any other duties as requested by leadership.

  • Guest Services Representative

    2 months ago

    Orlando, United States Pinnacle Hotel Management Full time

    Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering gu Guest Service, Representative, Guest, Reservations, Management, Hotel, Retail

  • Guest Service Representative

    2 weeks ago

    Orlando, United States Nothing Bundt Cakes - OrlandoSand Lake, FL Full time

    **TITLE**:Guest Service Representative** **LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819** **Position Summary**: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...

  • Guest Service Representative

    1 month ago

    Orlando, United States Nothing Bundt Cakes Full time

    TITLE: Guest Service Representative LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819 Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the...

  • Guest Services Representative

    4 weeks ago

    Orlando, United States InTown Suites Full time

    Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address. Position Summary: The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related...

  • Guest Service Representative

    5 days ago

    Orlando, United States Bags Inc. Full time

    Overview: Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...

  • Guest Service Representative

    4 weeks ago

    Orlando, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Guest Service Representative

    3 weeks ago

    Orlando, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Guest Service Representative

    3 weeks ago

    Orlando, United States Fairfield By Marriott Inn & Suites Orlando at Millenia Full time

    As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel...

  • Guest Service Representative

    3 weeks ago

    Orlando, United States Home2 Suites Full time

    Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. **PRE REQUISITES** Guest Service Representatives have access to guestrooms and property, character traits of honesty and...

  • Overnight Guest Service Representative

    4 weeks ago

    Orlando, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Overnight Guest Service Representative

    3 weeks ago

    Orlando, United States Bags Full time

    Job DescriptionJob DescriptionOverviewBags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables...

  • Guest Service Representative

    5 days ago

    Orlando, Florida, United States Bags Full time

    Overview:Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...

  • Overnight Guest Service Representative

    4 weeks ago

    ORLANDO, United States SP Plus Full time

    Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...

  • Overnight Guest Service Representative

    3 weeks ago

    ORLANDO, United States SP Plus Full time

    Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...

  • Guest Service Representative

    2 months ago

    Orlando, United States Onix Group Full time

    Great starting rate and benefits available. General Summary Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company. Principal Duties and Responsibilities: * Identify the needs of each guest and provide relevant information regarding hotel policies, services and...

  • Guest Service Representative

    3 weeks ago

    Orlando, United States Home2 Suites Full time

    Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the...

  • Guest Services Representative

    1 month ago

    Orlando, United States Orlando Health Full time

    Position Summary Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person....

  • Guest Services Representative

    3 weeks ago

    Orlando, United States Orlando Health Full time

    Position Summary Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person....

  • Guest Services Representative

    2 weeks ago

    Orlando, United States Orlando Health Full time

    Position Summary: Provides directions to guests/team members within the hospital system, and the Orlando area. **Responsibilities**: **Essential Functions** - Escorts guests to their in-hospital destinations as needed. - Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department...

  • Guest Service Representative

    4 weeks ago

    Orlando, United States Marriott Full time

    Additional Information Full-Time, Overnight Shift Availability Job Number 24091649 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Orlando Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all...